Associate Client Success Manager, Social
We are looking for an Associate Client Success Manager to join our Social Commerce team!
Our team is helping shape how the world’s leading brands and retailers tap into creator and user generated content to inspire customers throughout the shopping journey. Internally and externally, we’re trusted advisors in the fast paced and ever-evolving social commerce space.
As an Associate Client Success Manager, you’ll be responsible for the care of a named portfolio of accounts, with a focus on driving adoption of our tools, increasing client satisfaction, mitigating risk, and identifying opportunities for expansion. You’ll partner with clients on key recommendations for optimizing their use of our tools and services to achieve their business goals, like increasing brand awareness and driving revenue.
What You'll Do:
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Advise clients on strategies to maximize the value of their Bazaarvoice software solutions, including our social commerce, social media management, and syndication tools to support, social and on-site experiences, content generation, etc.
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Execute high-value activities and manage client lifecycle across a portfolio using productivity tools (Salesforce, Gainsight, Gong)
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Discover and influence client’s internal success metrics, ensuring they know how to achieve and measure those results, especially as it relates to sourcing, amplifying, and displaying social and video content
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Help key stakeholders understand the value they are receiving from Bazaarvoice
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Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
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Promote new feature adoption to enhance client satisfaction and program performance
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Prioritize portfolio to effectively blend tech-driven, 1:many, and 1:1 client interactions
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Observe and track trends across portfolio to develop best practices
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Develop a deep understanding of social commerce and creator marketing and serve as a subject matter expert across social channels and strategies (Instagram, TikTok, YouTube, etc.)
What You'll Bring:
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Positive, self-starter attitude with a knack for creative problem solving
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Customer-centric: you keep the best interest of clients in everything you do
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Social media obsessed
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Fluent in English. Strong communication skills (oral and written)
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Skillful in time management, organization, and prioritization
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Sufficient in meeting deadlines and expectations with minimal supervision
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Fire in the belly – we hire people who bring passion to their work and their team
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Bachelor’s Degree and 1+ years of experience in account management, client success, sales, marketing and/or social media preferred
As published by lever
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Other social link URL, Portfolio or personal website URL
- Have you ever been previously employed by Bazaarvoice? Select ONE option from the below. choose one · optional
- In which US state do you currently reside? Please note: We are currently only registered and authorized to hire in the specific regions listed below. choose one · optional
- Are you legally authorized to work in the United States? choose one · optional
- If the state you reside is not listed in the question above, would you consider relocation? Please note that relocation assistance is not offered for every role and may be at your own expense. choose one · optional
- Do you now, or will you in the future, need sponsorship from an employer in order to obtain, extend or renew your authorization to work in the country where such employment is sought (H-1B, TN etc)?* choose one · optional
- Have you ever been previously employed by Bazaarvoice? Select ONE option from the below. choose one · optional
- Do you have experience working in or with any of the following? (Select all that apply) choose one
- A fashion retailer wants more young customers to post video reviews of their clothes. Which approach is most likely to generate high-volume, authentic video UGC? choose one
- You manage 30 brand accounts. Which of these clients needs your attention first? choose one
- The target starting salary for this role is up to $70,000 annually. Does this range align with your compensation expectations? written answer