Associate Consultant

Key Responsibilities:
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Provide production support expertise for Oracle CPQ Cloud, resolving incidents and service requests in accordance with support SLAs.
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Investigate and resolve functional issues related to pricing rules, product configuration, quote templates, and approvals.
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Manage and support pricing rules, product models, attributes, constraint rules, and term sets.
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Configure CPQ components including BMQL, BML scripts, Commerce, Configuration, and Document Engine
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Support approval workflows, negotiation workflows, and pricing approvals within CPQ.
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Assist with patching, configuration changes, and releases in non-production and production environments.
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Maintain support documentation, knowledge base articles, and runbooks for recurring issues and resolutions.
Required Skills & Experience:
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2–4 years of hands-on experience with Oracle CPQ Cloud in a production support / operational role.
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Experience in root cause analysis, troubleshooting, and issue resolution in a live SaaS environment.
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Familiarity with CPQ administration tasks (users, roles, access controls, business objects).
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Understanding of integration patterns between CPQ and ERP/CRM systems (e.g., through Web Services/REST).
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Strong functional knowledge of pricing, product configuration, rules engine, templates, and workflows.
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Must have technical hands-on development activities related to Configuration, Commerce, Document Designer, Workflow Approvals, Email Templates, Steps, BML, Commerce and Configuration Layout Design
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Expertise in troubleshooting/debugging issues and identifying/documenting the Root Cause Analysis (RCA)
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Experience in raising Technical service requests with Oracle and taking the issue to closure
Preferred Qualifications:
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Experience with SLA-based support models or managed services.
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Exposure to end-to-end implementations.

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

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