Delivery Hero

Discussion

Associate, Content

Summary

Performs quality checks on sales data, ensures SLA compliance, and improves QC processes for a global food delivery company.

  • Perform quality checks on data submitted by the Sales team and ensure all cases are completed within the agreed SLA
  • Maintain high accuracy and consistency in QC reviews.
  • Monitor and improve the QC process to increase efficiency and reduce errors.
  • Work closely with the Sales team to minimize QC rejection rates by providing feedback and guidance.
  • Support content quality initiatives related to DLD, DLP, and new feature rollouts.
  • Identify recurring quality issues and recommend process improvements.
  • Ensure compliance with quality standards and operational guidelines.
  • Bachelor’s degree in Business Administration, Management or other related field.
  • Strong attention to detail and ability to ensure compliance with established standards.
  • Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
  • Proficiency in Google sheet or similar tools.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Problem-solving skills with a proactive approach to handling challenges.
  • Familiarity with vendor onboarding processes is a plus, but not required.
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