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Associate Customer Account Manager

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Description

Employ is transforming how hiring gets done. With our three ATS solutions - Jobvite, Lever, and JazzHR - plus cutting-edge AI Companions, we free recruiters from admin work and give them more time for what matters: connecting with people. More than 26,000 global customers rely on Employ to make millions of candidate connections each year, helping them hire smarter, faster, and at scale. From growing startups to the world’s most recognized brands, we’re redefining what’s possible in talent acquisition.
We’re a fast-moving, remote-first team of builders and innovators who live our people-first philosophy every day. We back it up with flexible work scheduling and paid time off, comprehensive benefits, and career development opportunities that help you thrive. At Employ, you won’t just grow your career - you’ll help millions of others grow theirs.
Come join our team where we have each other’s backs, champion our customers, hold ourselves accountable, and shape what’s next in talent acquisition.
Candidate Safety Notice
Please note, employ takes candidate safety seriously. Employ recruiters and employees communicate only via official @employinc.com email addresses. We will never request payment or personal financial information during the hiring process. If you receive suspicious outreach claiming to be from Employ, please report it to security@employinc.com.

About the Opportunity:

This is a high-impact opportunity to grow your career as a SaaS seller and trusted customer advisor. As an Associate Customer Account Manager (CAM), you will drive expansion revenue within our existing customer base by deepening relationships, uncovering upsell and cross-sell opportunities, and helping customers get more value from their investment. In this hybrid role, you'll own expansion opportunities across an assigned portfolio of SMB low-touch customers while also supporting experienced CAMs with lead identification, qualification, and outreach within high-touch accounts. You’ll gain hands-on experience in a fast-paced, high-activity environment, with direct exposure to experienced CAMs and real deal cycles.

About the Team:

You’ll be part of a high-energy, remote-first Customer Account Management team focused on growing the value our customers see from Employ. The team values accountability, continuous improvement, and shared success. CAMs work closely with CX, Security, Finance, and Legal, so collaboration across teams is a core part of the job. You’ll receive strong coaching through regular 1:1s and Gong call reviews, along with exposure to top-performing sellers across the customer base.

We hold ourselves to clear standards: consistent daily call activity, a steady cadence of weekly customer meetings, prompt lead response, accurate forecasting, and clean Salesforce data. In return, you’ll get the training, product enablement, and mentorship to hit your expansion targets and build a long-term career in sales.

What You’ll Do:

  • Own expansion opportunities across an assigned portfolio of existing low-touch customers, managing the sales process from initial outreach through close.

  • Partner with high-touch CAMs to identify and qualify expansion opportunities, supporting account outreach and relationship development.

  • Place a consistent volume of outbound calls and run personalized outreach cadences to establish relationships, uncover needs, and surface upsell and cross-sell opportunities.

  • Support high-touch outreach by building relationships across multiple stakeholders within an account, so expansion conversations never depend on a single contact.

  • Prepare for every touch with a point of view on what the customer isn’t using yet and why it matters, drawing on usage data, account history, and prior notes.

  • Lead customer meetings and conceptual product walkthroughs that connect Employ products to each customer’s goals, business outcomes, and ROI.

  • Partner with CX on renewals, leading the expansion conversation within the renewal.

  • Follow up on leads promptly and with sound judgment.

  • Keep Salesforce accurate and up to date with proper notes and updates, and contribute to the Weekly Expansion Forecast Meeting.

  • Consult on RFPs as needed, working across teams to deliver accurate, on-time responses.

  • Continuously develop your sales skills through coaching, call review, enablement sessions, and deal exposure.

What You Bring:

  • 2–3 years of proven success in B2B sales, account management, customer success, or SDR/BDR roles (upsell, cross-sell, or closing experience preferred).

  • Experience selling SaaS or HR technology solutions.

  • Familiarity with tools such as Salesforce, Gong, Highspot, or ZoomInfo.

  • Comfort with high-volume outbound calling and personalized outreach to existing customers.

  • Ability to build relationships and multi-thread across stakeholders within an account.

  • Ability to connect product capabilities to a customer’s goals, business outcomes, and ROI.

  • Strong organizational skills, with the discipline to keep Salesforce updated with proper notes and updates.

  • Resilience and the ability to handle rejection while maintaining performance.

  • Coachability and a willingness to apply feedback quickly.

  • Curiosity about our products and a commitment to staying current on releases and the roadmap.

  • A collaborative, responsive working style with internal teams such as CX, Security, Finance, and Legal.

  • A competitive mindset focused on achieving and exceeding quota.

  • Strong motivation to build a long-term career in sales.

  • Clear and confident communication skills.

Why You’ll Love Working Here:
Make an impact: Your work will directly shape how thousands of employees experience total rewards at Employ — ensuring programs that attract, engage, and retain top talent across the globe.
Meaningful, mission-driven work: Join a team where operational excellence in HR directly supports Employ’s mission to improve hiring outcomes for both people and businesses.
Remote-first culture: Work from where you’re most productive while staying connected to a collaborative, high-energy team through virtual-first rituals and regular in-person meetups.
Unlimited PTO: Trust-based time off so you can recharge and bring your best self to work.
Comprehensive benefits: Medical, dental, and vision coverage to support you and your family’s health and well-being.
Learning & development programs: Access to training, mentorship, and development resources to grow your skills — from HR operations to total rewards strategy.
At Employ, we believe that when people from different backgrounds and perspectives come together, amazing things happen. We’re proud to be an Equal Opportunity Employer, and we’re committed to creating an environment where everyone feels welcomed, respected, and able to thrive.
We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe that when people feel they belong, they can do their best work and we want every member of our team to feel that sense of belonging.
If you need accommodation at any stage of the hiring process, please reach out. We’ll be glad to support you.
Recruitment Fraud Notice:
Employ takes candidate safety seriously. Please be aware that Employ recruiters and interviewers will only communicate with candidates using official email addresses ending in @employinc.com.
We will never ask for payment, banking information, or personal financial details at any stage of the hiring process, and we do not conduct interviews via messaging apps or social media platforms.
If you receive communication that appears suspicious or claims to represent Employ but does not come from an @employinc.com email address, do not respond or continue engaging with the sender. Please report the message to security@employinc.com.

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