Associate - Customer Service Consultant - Chat KT

Sutherland is seeking a reliable, detail-oriented, and customer-focused Associate to join our dynamic team in Bogotá, Colombia as a Customer Service Consultant - Chat. We are a group of driven and hard-working individuals committed to delivering exceptional customer experiences. If you are confident you have the skills and enthusiasm to help us succeed while building a fulfilling career, we want to work with you!

• Serve as the primary point of contact for customers through live chat, managing multiple simultaneous conversations with professionalism and efficiency
• Deliver exceptional customer service by responding promptly and accurately to customer inquiries and concerns
• Provide basic troubleshooting and support for a variety of products and services
• Develop and demonstrate outstanding customer service skills through empathetic and transparent communication
• Utilize CRM applications and other tools to document interactions, track customer issues, and maintain organized records
• Answer inbound calls when needed and seamlessly transition between communication channels
• Analyze customer needs and provide decisive, solution-oriented responses
• Collaborate with team members and supervisors to resolve complex issues and share best practices
• Maintain composure and resilience when handling challenging customer situations
• Meet performance goals and quality standards while continuously seeking opportunities for improvement

• High School diploma or GED
• Excellent verbal and written communication skills with proficient reading comprehension
• Proven customer service experience and a demonstrated commitment to customer satisfaction
• Strong multi-tasking abilities with the capacity to manage multiple simultaneous chat conversations
• Solid typing speed and accuracy for efficient chat-based communication
• Basic PC keyboarding skills and proficiency with Microsoft Office applications (Outlook, Word, Excel)
• Experience with CRM applications or similar customer management systems (preferred)
• Strong problem-solving skills and ability to think analytically
• Excellent organizational skills and attention to detail, particularly in written communication
• Ability to remain patient, composed, and resilient under pressure
• Collaborative mindset with a willingness to work effectively within a team environment
• Flexible approach to work and adaptability to changing priorities
• Detail-oriented approach to documentation and record-keeping

All your information will be kept confidential according to EEO guidelines.