Client Delivery Manager - Junior level

About RDSolutions

RDSolutions provides innovative solutions inretail research services, we are purpose-built for the retail ecosystem. We combine data, technology, analytics, and a nationwide field network to help our clients identify opportunities, improve sales performance, and execute more effectively in the market.

Our solutions give sales and commercial teams the intelligence, tools, and field capabilities they need to know where opportunities exist, understand what is happening in the market, and take action to drive results. By connecting client data and our proprietary datasets with real-world retail execution, RDSolutions helps organizations turn information into measurable sales growth.

With more than 35 years of retail expertise, extensive field coverage across North America, and real-time analytics capabilities, RDSolutions enables organizations to make smarter decisions, improve execution, and accelerate growth across the retail environment.

Founded in 1988 and headquartered in Richmond, Virginia, RDSolutions is a wholly owned subsidiary of The Markel Group, a Fortune 500 company.

About the Role:

Ensure all client needs are met utilizing in-depth knowledge of company products in partnership with Sales and Field Operations.

What You’ll Do:

• Review client data quality and make recommendations to improve the quality of our data deliverables.
• Maintain the integrity of client data required to meet client deliverables.
• Conduct quality checks and statistical analysis of data deliverables prior to client delivery.
• Create schedules of data collection to meet the data requests for the client. Determine optimal data collection sites, audits type, data collection methodology and frequency to meet client needs.
• Approve invoices and ensures billing accuracy for all completed jobs.
• Facilitate communication with Field Operations team on all new client requests and ensure successful implementation of processes for onboarding new client work.
• Identify opportunities for process improvements.
• Conduct ad hoc data inquiries initiated by the client.
• Foster collaboration across disciplines (i.e. Field Operations and Sales Team) to drive increased value proposition to our clients.
• Other duties as assigned.

What You’ll Need:

• Bachelor's degree in Business or related field; and
• Minimum of 1-2 years of account management experience; or equivalent combination of education and experience.
• Ability to work independently in a fast-paced environment.
• Aptitude for independent troubleshooting.
• Ability to build and maintain strong internal and external relationships.
• Excellent communication and presentation skills.
• Strong attention to detail, independent time management & proven ability to meet deadlines.
• Strong computer skills (Microsoft Office, extensive use of Excel & Outlook needed).

What You'll Get:

• A competitive hourly pay rate. Pay range $19 - $22/hour (non-exempt) commensurate with experience
• Comprehensive benefits package including medical, dental, vision, 401(k) with match, and more.
• An international and diverse work environment.
• Opportunity to begin making immediate contributions to the organization.
• Tuesday, Wednesday, Thursday in office hybrid