Associate Deskside Support Technician

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Core Function:

Work to assist staff to resolve routine technical issues and provide courteous and knowledgeable assistance with questions. Deskside Services Support provides 2nd level support including basic troubleshooting and resolution for technical problems.

All resources maintain, troubleshoot and support desktop hardware, operating systems, applications and office systems. Serves as the first line of support for user IT support issues within an area and works with established procedures and available resources to provide effective solutions, break/fix support and problem resolution. Works as an onsite resource supporting technology deployments, equipment installations and service requests.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

• Responds to Field Services tickets, telephone calls, e-mail and personnel requests for technical support.
• Performs basic troubleshooting and resolution of hardware, software and application-related issues.
• Tracks and monitors incidents and service requests to ensure timely resolution or appropriate escalation.
• Maintain user systems, applications and office productivity appliances: install, configure and support desktops, laptops, printers, scanners, copiers and other peripherals; support Windows desktop operating systems and applications (MS Office Suite); perform approved software installations, updates and patches.
• Provide support for routine user IT support issues and work with established support resources to provide effective solutions and problem resolution.
• Coordinate with senior technicians and support teams for escalation and resolution of complex issues.
• Follow established policies and procedures to ensure appropriate usage of information systems.
• Maintain support documentation and assist with the creation of end-user instructions and knowledge articles.
• Assist with asset inventory, equipment deployment, hardware refresh activities, equipment labeling and asset tracking.
• Assist with workstation deployments, office moves, equipment installations and technology refresh initiatives.

Minimum Knowledge, Skills and Abilities required:

• Degree in computer science (or equivalent experience) or related field preferred.
• Equivalent combination of education & experience will be considered.
• 1-2 years in a deskside support services role.
• Demonstrates effective verbal communication and writing skills.
• Demonstrates strong customer service skills and motivation.
• Ability to work well with various people from staff to departmental leadership.
• Demonstrates basic experience in using, configuring and troubleshooting Windows computer platforms in an Active Directory environment.
• Demonstrates familiarity using and troubleshooting various applications such as Microsoft Word, Excel, Outlook and web-based applications.
• Basic knowledge of Outlook/Exchange functionality including mail profiles, email configuration and calendar support.
• Basic understanding of desktop hardware, peripherals and networking concepts.
• Familiarity with systems of record preferably ServiceNow.

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

• Ability to lift and carry computers, computer monitors, desk printers and peripherals.

Mental Demands:

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve routine problems; learn and apply new skills and information; perform detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Incumbent must maintain composure in a fast paced, high-quality environment while providing exceptional customer service.

General office environment:

Work is generally sedentary in nature but may require standing and walking for up to 60% of the time. Work is generally performed within an office environment, with standard office equipment available.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$24.52 - $40.86

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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