Associate-Desktop Support
Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
• Goal oriented attitude towards work, achieving the targets that are set to measure excellence towards success.
• Capability to adapt and comply with changes.
• Demonstrate good intrapersonal skills building good relationship with the members of the team.
• Capability to execute logical and rational decisions that is needed to address issues and situations that needs urgent attention and intervention.
• Demonstrated ability to work in a fast-pace environment.
• Demonstrated ability to communicate within all levels of an organization with proficiency and professionalism.
• Demonstrated ability to identify, analyze and evaluate information and to communicate accurately and timely updates to the organization with solid focus on detail, as required
• Customer centric focus with every engagement coming from the end users.
• Ability to address escalations, handle it with proficiency by means of acknowledging the concern, diffusing dissatisfaction and setting customer expectations.
• Ability to work on a shifting schedule/s with excellent reliability.
• Excellent English writing, speaking and communication skills
Preferred:
• Familiarity with ITIL, Certification is a plus.
• SME level working on a Service Desk or Technical support environment.
• Knowledge of IT Service Desk ticketing tool (ServiceNow, Spiceworks, JIRA, Fusion, etc.)
Job title:
Job Description:
The Desktop Support Specialist role is to provide Remote Assistance forms of IT Technical Support for our overseas locations in United States and Philippines. The Desktop Support Specialist role serves to support the organization’s ability to maintain a productive end-user technology environment by ensuring that all provided hardware and software assets are fully functional. This position will provide technical support for equipment such as computers, printers and IP phones along with associated software components.
Location: