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Associate Director - Business Excellence

Summary

Lead process-improvement projects using Lean Six Sigma to analyze operations, design dashboards, and drive data-driven efficiency gains across teams.

Work Setup: Onsite/Hybrid

Work Schedule: Shifting/Night Shift

Work Location: Bridgetowne, QC

Requirements:

  • Bachelors Degree
  • Standard required years of experience for Associate Director
  • Transactional Quality Experience

Key Responsibilities

  • Lead continuous process improvement initiatives using Lean Six Sigma methodologies to enhance operational efficiency and business performance.
  • Analyze operational data and performance metrics to identify trends, gaps, and opportunities for optimization.
  • Design and maintain dashboards, reports, and actionable performance insights to support data-driven decision-making.
  • Facilitate root cause analysis sessions and develop corrective and preventive action plans to address operational issues.
  • Collaborate with Operations, Quality, Training, and other support functions to implement sustainable process improvements and achieve business objectives.
  • Monitor project outcomes, track benefits realization, and ensure long-term sustainment of implemented improvements.

What this application asks

workable

First name, Last name, Email, Phone, Education, Experience, Resume, How did you know about this position?, How many months of BPO experience do you have?, What is your highest educational attainment?, Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?

See also

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