Associate Director, Business Optimization - Payments
Our magic lies in our team of proud payments nerds. Spanning over 50 nationalities across 10+ global locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation. This is a people-first, high trust environment where you’ll have the autonomy to make a massive impact, own your work end-to-end, and grow through broad exposure, meaningful challenges, and continuous learning. We get things done, challenge respectfully, put the customer first, and recognise that our biggest successes are those we create as a team. If you’re ready to leave your footprint on global commerce, join us.
Your impact in this role:
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Partnership Management: Establish and oversee partnerships across different stakeholders in the payment ecosystem. You will manage and empower team members who own local relationships, and build out a formula for successful interaction with partners. This involves regular communication and collaboration with acquirers to ensure smooth transaction processing, staying updated on card schemes' policies to facilitate seamless card payment acceptance, fostering relationships with issuers, and developing partnerships with Local Payment Methods (LPMs) to optimize payment acceptance in specific regions by understanding local market dynamics..
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Team Leadership: Lead, mentor, and develop a small team of junior team members that will be responsible for specific partners.
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Performance Analytics: Analyze and review performance data (declines, conversion rates) for each partner. Collaborating with internal stakeholders such as product, customer support, and technical teams to address underlying factors, implementing strategies to optimize transaction approval processes, and leveraging insights from A/B testing and partnerships with acquirers to improve authorization rates.
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Cross-Functional collaboration: Collaborate with Product, Risk management, Partnerships, and other teams to launch performance enhancing products and features.
What would make you a great fit:
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Experience: 6+ years in payments, fintech, or e-commerce with a relevant bachelor’s degree (MBA preferred).
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Domain Expertise: Deep knowledge of the payment lifecycle, card scheme regulations, and technical tools (Tokenization, 3DS, Smart Routing).
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Strategy & Partnerships: Proven ability to build engagement strategies with issuers, acquirers, and Local Payment Methods (LPMs).
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Analytical Skills: Proficiency in data analysis to optimize transaction performance, decline reasons, and conversion rates.
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Leadership: Experience mentoring and leading teams while collaborating across Product and Risk departments.
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Languages: Fluency in English plus Spanish
Skills
As published by lever · 9 questions · 1 written answer
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website, What gender identity do you most closely identify with?, What is your age range?, I identify my ethnicity as:Select all that apply, Do you live with a disability?Disability covers mental and physical health impairments or conditions, including anxiety, visual or hearing impairments, long-term health conditions. If you require assistance due to a disability whilst applying for a position or if you are invited to interview please contact us at [email protected].
Short answers (2)
- Your annual salary expectations (Gross)
- If you were referred by someone at PPRO, please specify their name optional
Pick from a list (6)
- Do you have the right to work in the country where this role is based? optional
- Will you need to relocate for this job position? optional
- How would you evaluate your proficiency in both spoken and written English?
- How would you evaluate your proficiency in both spoken and written Spanish? optional
- How did you hear about us? optional
- Do you agree to a hybrid work schedule with three days onsite each week? optional
Written answers (1)
- Your earliest start date/notice period