Associate Director, Client Success

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Director, Client Success based in the United States.

This is a strategic client leadership role focused on building and expanding relationships with complex public sector healthcare organizations.
You will own high-value accounts end to end, with responsibility for retention, revenue growth, adoption, and long-term partnership value.
The role combines strategic account management, executive engagement, commercial planning, and measurable client outcomes.
You will serve as a trusted advisor to senior stakeholders across health systems, payers, and public sector organizations.
Success will require the ability to navigate sophisticated procurement processes, influence decision-makers, and identify opportunities for expansion.
You will collaborate closely with Product, Clinical, Marketing, and Operations teams to translate client needs into meaningful outcomes.
This is an opportunity to make a tangible impact in a mission-driven healthcare environment while helping shape strategic growth across the public sector.

• Develop and execute strategic account plans focused on revenue growth, client adoption, retention, market expansion, and long-term account value.
• Own renewals, upsell opportunities, and expansion initiatives across a portfolio of high-value public sector healthcare accounts.
• Identify new use cases, departments, service lines, and other opportunities to expand existing client relationships.
• Serve as the primary strategic contact for executive stakeholders, including C-suite, clinical, procurement, and operational leaders.
• Build trusted, consultative relationships that position the organization as a critical strategic partner to clients.
• Lead executive business reviews, aligning stakeholders around performance, outcomes, priorities, and future strategy.
• Manage complex renewal cycles, multi-stakeholder procurement processes, and public sector decision-making pathways.
• Partner cross-functionally with Product, Clinical, Marketing, and Operations teams to ensure strong client experiences and measurable outcomes.
• Monitor account performance against key metrics, proactively identifying retention risks and developing mitigation plans.
• Capture customer feedback, market intelligence, and account insights to inform product, client success, and go-to-market strategies.
• Use AI tools and agents to streamline workflows, analyze information, improve productivity, and evaluate the quality of AI-generated outputs.
• Travel up to approximately 40% to support client engagement, executive relationship building, and strategic account development.

Requirements

• 7+ years of experience in enterprise sales, strategic account management, client success, management consulting, or a closely related field.
• Demonstrated success managing complex, high-value healthcare accounts, preferably within public sector or other highly regulated environments.
• Strong experience engaging, advising, and influencing C-level healthcare stakeholders and other senior decision-makers.
• Deep understanding of healthcare ecosystems, including health systems, payers, public sector organizations, procurement processes, and renewal cycles.
• Proven ability to develop and execute strategic account plans with clear ownership of revenue, retention, expansion, and client outcomes.
• Strong commercial judgment and experience identifying and converting expansion opportunities within existing enterprise accounts.
• Excellent executive communication, negotiation, relationship management, presentation, and stakeholder-influence skills.
• Demonstrated ability to navigate complex, multi-stakeholder organizations and manage sophisticated procurement and renewal processes.
• Experience collaborating effectively across Product, Clinical, Marketing, Operations, and other functions in fast-paced, matrixed environments.
• Demonstrated fluency with AI tools and agents, including the ability to use them to execute workflows, analyze information, improve efficiency, and independently evaluate and refine outputs.
• Strong strategic thinking, problem-solving, organization, and prioritization skills.
• Bachelor’s degree required; an MBA, MPH, or equivalent advanced degree is preferred.

Benefits

• Base salary: $160,000–$195,000 annually, with final compensation based on role level, skills, experience, education, training, and other relevant factors.
• Equity compensation in addition to base salary.
• Annual bonus eligibility.
• Comprehensive employee benefits package.
• Remote work opportunity within the United States.
• Opportunity to work in a mission-driven healthcare technology environment focused on improving cardiovascular health outcomes.
• Collaborative, supportive, and diverse workplace culture.
• High-impact opportunity to work directly with senior healthcare stakeholders and influence strategic account growth.
• Regular exposure to cross-functional teams spanning clinical, product, marketing, and operations.
• Travel of up to approximately 40% for client engagement and strategic relationship development.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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