Associate Director - Delivery Excellence

About the Company :

A leading SaaS-based technology organization delivering innovative digital solutions to global enterprises. The company specializes in scalable software services, operational excellence, and customer success, fostering a collaborative culture focused on innovation, quality, and continuous improvement.

Job Summary :

We are seeking an experienced Associate Director Delivery Excellence to lead large-scale delivery operations and drive operational excellence across multiple client engagements. The ideal candidate will have a strong background in service delivery, Quality Assurance, Digital Marketing, delivery governance, P&L management, and client relationship management, with proven experience leading large cross-functional teams.

Key Responsibilities :

- Lead Delivery Excellence initiatives across multiple business units and enterprise client engagements.

- Own end-to-end delivery governance, operational excellence, and continuous process improvement.

- Manage P&L, budgeting, forecasting, resource planning, and profitability across delivery portfolios.

- Build and maintain strong relationships with enterprise clients to ensure customer satisfaction and long-term partnerships.

- Lead, mentor, and develop cross-functional teams of 250+ professionals.

- Define, monitor, and improve delivery KPIs, SLAs, quality metrics, utilization, and operational performance.

- Establish delivery governance frameworks, project management methodologies, and quality standards.

- Collaborate with Engineering, QA, Digital Marketing, and business teams to ensure seamless project execution.

- Drive strategic initiatives focused on delivery predictability, resource optimization, customer success, and organizational growth.

- Partner with senior leadership and CXOs to align delivery strategy with business objectives.

- Manage project risks, stakeholder communication, escalations, and governance across all engagements.

Required Skills :

- Delivery Excellence, Service Delivery Management, Delivery Governance, Operational Excellence, P&L Management, Financial Planning & Budgeting, Resource Planning, Client Relationship Management, Account Management, Quality Assurance (QA), Digital Marketing, Agile Methodologies, Project Management, SLA & KPI Management, Stakeholder Management, Organizational Transformation, Risk Management.