Associate Director /Director of Provider and Payer Insights, Strategy & Operations (ISO) - Global / Regional Pillar Lead

Job Description & Requirements

Duties and Responsibilities

• Actively contribute to the company’s vision, business and people strategy and objectives

• Support the setting and achievement of practice and global financial goals; drive delivery excellence and reputation-building for Vista Health across markets

• Translate strategic direction into tangible workstreams, partnerships and initiatives for clients in APAC and globally, with an emphasis on provider and payer impact and growth

• Engage in reputation building, thought leadership, and marketing of Vista Health

• Foster a culture of trust and excellence, maintaining high ethical standards in all engagements

Business Development

• Lead and execute business development initiatives by identifying, pursuing, and securing new opportunities with both existing and prospective clients, contributing to sustainable revenue growth and market presence

• Identify and secure client opportunities, lead generation and proposal development, and deliver against revenue goals

Firm Building

• Explore new markets and geographic regions with growth potential for Vista Health’s services

• Shape and evolve practice offerings to meet evolving client needs

• Identify opportunities for cost savings and efficiency improvements through process optimisation and automation

• Develop strategic partnerships and alliances to leverage complementary strengths and expand market reach

• Ideate and plan practice area solutions and methodology development at the global level

• Lead and contribute to the design and delivery of reports, white papers, workshops, and stakeholder forums that showcase your and our thought leadership on key topics

• Monitor global trends in strategy and operations and integrate these into our approach and strategic planning

Development of Client Relationships and External Partnerships

• Grow business with clients, build new client relationships and generate new business with key clients across hospitals/health systems, digital health, pharma and MedTech

• Provide expert advice to clients; act as a senior advisor on strategy, insights and operational transformation

• Represent Vista Health in industry forums and convenings across APAC to strengthen our presence and cross-stakeholder collaboration
  
  Financial Management

• Responsibility for the generation and achievement of agreed business targets

• Drive business development

• Conduct key competitor analysis and monitoring

• Provide enhanced financial awareness and commercial know-how

• Oversee project delivery and operational infrastructure, ensuring quality outcomes and efficient use of shared Vista Health resources

Domain Knowledge and Expertise

Strategic Advisory

• Advise healthcare clients on strategy, growth, and transformation initiatives

• Support initiatives related to value-based care, population health, and alternative payment models

• Conduct market assessments, payer-provider partnership analyses, and competitive benchmarking

• Develop business cases, operating models, and multiyear roadmaps

Operational & Financial Improvement

• Advise on initiatives to improve care delivery efficiency, cost structures, and quality outcomes

• Lead analysis of revenue cycle, utilization management, network performance, and medical cost drivers

• Support payer initiatives such as claims optimization, care management, risk adjustment, and provider contracting

• Assist providers with service line optimization, workforce productivity, and clinical operations redesign

Data, Analytics & Technology Enablement

• Help clients to translate healthcare data into actionable insights using claims, clinical, and operational datasets

• Support implementation or optimization of health IT systems (e.g., EHRs, analytics platforms, interoperability solutions)

• Assist clients in leveraging AI, automation, and digital health solutions responsibly

Policy, Regulation & Compliance

• Monitor and interpret healthcare policies, regulatory changes, and reimbursement rules

• Assess impact of government programs and payer regulations on provider and payer strategies

• Support compliance, governance, and risk management initiatives

• Stakeholder Engagement & Change Management

• Work cross-functionally with clinicians, administrators, actuaries, IT teams, and executives

• Facilitate workshops, executive presentations, and decision-making forums

• Support change management, communication, and capability-building efforts

Lead Development and Delivery of Projects

• Serve as a subject matter expert to the team and to clients

• Ensure consistent delivery excellence and knowledge reuse across geographies and accounts

• Engage with clients and with internal teams

• Support in the planning, organizing, and managing of resource needs

Talent Management & Culture

• Provide coaching and performance management for team members

• Identify talent key to business growth to support the global business

• Support retention programmes specific to high-level performers

• Foster a culture of collaboration, innovation, accountability

• Invest in talent development and create opportunities for others to grow and develop

• Monitor performance and objectives

Skills and Qualifications

• 8+ years of experience in healthcare consulting, payer organizations, provider systems, or health tech

• Demonstrated consulting or advisory experience with both provider and payer stakeholders, with client-facing delivery experience

• Exposure to value-based care, population health, or healthcare financial models is highly desirable

• Strong understanding of provider and payer operating models

• Working knowledge of reimbursement structures (fee-for-service, value-based, capitation, bundled payments)

• Strong analytical, problem-solving, and storytelling skills

• Ability to synthesize complex data into executive-level insights

• Excellent communication and stakeholder management skills

• Demonstrated ability to manage teams, generate revenue opportunities and lead consulting project work delivery

• Excellent leadership, accountability, client focus, technical knowledge and critical thinking skills required

• Comfortable working in a high-energy small team environment and able to work well under pressure with a proactive outlook

• Strong leadership skills with a collaborative and adaptable approach suited to a shared-resourcing model

• Excellent communication, writing and presentation skills

• Excellent interpersonal skills

• Bachelor’s (or higher) in Economics, Public Health, Pharmacy, Biomedical Science or related field; advanced degrees (MBA or equivalent) desirable

Preferred Skills

• Experience with claims, clinical, or population health data

• Familiarity with healthcare systems in APAC / SEA

• Experience supporting digital health, analytics, or AI-driven initiatives