Associate Director, Enrollment Management

Associate Director, Region and Account Management (Higher Education)

Company Introduction
WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C., and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description

An Associate Director, Region & Account Management provides high-level leadership to the Enrollment Management (EM) department. They individually lead their respective team within WorldStrides Higher Ed (ISA & TEAN) while also providing overarching leadership across the department. They represent WorldStrides Higher Ed interdepartmentally and within the field.

Associate Director’s Responsibilities:

Departmental Leadership

• Direct and Supervise Team of Region & Account Managers (RAMs)
  • Supervise a team of approximately 5-8 RAMs
  • Manage team and conduct 1:1 meetings, overseeing employee performance and productivity by holding team members accountable to team KPIs and a high level of collective ownership
  • Effectively coach employees to improve their performance and productivity as measured by KPIs and observed by leadership
• Partner with other departmental leaders to create mechanisms that support the monitoring and measuring of employee performance
• Collaborate cross-functionally on process improvements
• Supervise and provide leadership to other EM team members as needed
• Represent EM to internal and external stakeholders in a highly professional and collaborative fashion
• Serve as RAM on stand-in only basis, when launching new program and/or provide temporary coverage during team member transitions
• Customer Service (TL)
  • Manage customer service (internal and external) concerns that have been escalated from RAMs or other team members
• Lead on-going training and development of team members

Hiring & Training

• Partner with Sr. Director to evaluate EM- RAM hiring needs and strategize on site allocation
• Partner with Sr. Director to lead hiring process for new RAM team members
• Lead training and onboarding process for new employees

Enrollment Management Finance Lead

• Ensure EM responsibilities are executed by RAMs at a high standard
• Partner with WorldStrides Finance teams to ensure accurate and efficient financial reporting
• Partner with Higher Ed Financial Affairs to manage vendor requests and billing agreements
• Oversee program payment collection from end-to-end.
• Liaise professionally with US university partners to collect payment from large accounts
• Coordinate and monitor collections of outstanding accounts
• Maintain strong relationships with On-Site Staff and Directors of Operations to ensure strong partnerships with on-site teams
• Maintain customer – centered mindset when developing and executing new processes
• Monitor enrollment trends and partner with leadership on identifying areas of improvement

Projects and Departmental Development

• Participate and contribute to regular Team Lead meetings
• Partner with Sr. Director to develop and implement strategic projects and improvements
• Execute suggestions and mandates from WorldStrides Leadership

Minimum Qualifications

• Bachelor’s Degree
• 5-7 years’ experience managing higher education study abroad programs
• 2-3 years management experience
• Strong interpersonal and communication skills
• Demonstrated leadership skills and success working in teams

Preferred Qualifications

• Master’s degree in business management or related field

Location(s)

Remote in the contiguous United States, unless within commutable distance of any WorldStrides office.

Preferred: Austin, TX

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & 25 PTO days prorated to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to $5,250 annually or $1,000 towards professional certification annually
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides` is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.