Guest Experience/Campus Ops AD

Summary

Mercy Hill Church exists to make disciples and multiply churches. We seek to accomplish this through the Acts 2 Flywheel of Gather, Groups, Give, and Go. Campus Operations is a significant part of the Gather segment of the flywheel, but it influences much of what we do in the other three sections. The Associate Director of Campus Operations/Guest Experience is responsible for leading the ministries of Guest Experience, Safety/Security, Facilities, and Connections at the Campus. Duties include volunteer recruitment, assimilation, and leadership development. This position is also responsible for coordinating the logistics for weekend gatherings at the Campus.

*Current opening: Clifton Rd Campus

Duties and Responsibilities

1. Focus on and Elevate the Excellence of the Entire Campus (30%)

• Create an appealing and welcoming environment for first time guests, attendees, and teams at the weekend services.
• Oversee the volunteer teams under the umbrella of Campus Operations: Guest Experience, Safety/Security, Facilities, and Connections ministry.
• Identify and activate on improvements across the campus through a volunteer team.
• Ensure all environments meet Mercy Hill Safety Standards.

2. Build an Incredible Serve Culture (35%)

• Lead new volunteers through the Weekender/A1S1 Weekend, helping them connect to the team that best aligns with their gifts and passions; oversee the A1S1 process for your campus.
• Ensure scheduling of the teams on a monthly basis through Service Coordinators and Team Leaders.
• Identify and raise up Team Leaders, Service Coordinators, and Campus Coordinators through the Leadership Pipeline.
• Invest into the serving experience of the teams to develop a culture of fun and relationships.

3. Champion Administrative and Connection Tasks (35%)

• Follow up with First Time Guest coming from weekend services.
• Lead the Baptism and Membership process at your campus.
• Execute Baptisms and Communion at your campus.
• Delegate lower-involvement campus facility tasks at your campus, ensuring their completion, execute campus workdays, and input campus facility workorders as needed.
• Submit campus-specific metrics in a timely fashion.
• Additional duties includes, but is not limited to attendance, headcounts, FTG entries, incident reports, work orders, & supply requests.

4. Miscellaneous Responsibilities (5%)

This job description is not meant to be an all-inclusive statement of every duty and responsibility that will be required of an employee in this position. Therefore, additional duties, including but not limited to the following, may be assigned:

1. Provide assistance with miscellaneous duties during the gathering, including first steps, baptisms, communion, etc.
2. Host a table or serve at Weekender and/or Vision events.
3. Assist in various ways with large-scale events like Kids Week, Fall Launch, etc.

Work Schedule

Office Hours: This position is part time (24 hours). Weekly schedule includes: Weekend Services and 6 in-office hours on Wednesdays; remainder of hours can be completed remotely.