Associate Director of Housing Operations

The Associate Director for Housing Operations provides strategic leadership and oversight for the operational Infrastructure of Housing and Residence Life. Reporting to the Executive Director of Housing & Residence Life, this position serves as a senior member of the department's leadership team and is responsible for housing assignments and occupancy management, residential facilities, housing technology and information systems, billing audits and reconciliation, opening and closing operations, and housing for athletic teams and other special populations. The Associate Director directly supervises the Residential Facilities Manager, Housing Data & Systems Manager, Assignments Manager, and Operations Manager. The position leads the department's migration from The Housing Director (THD) to StarRez, including business process review, system configuration, data migration and validation, testing, implementation, training, documentation, and continued optimization.

The Associate Director also provides leadership for the annual housing cycle and serves as a primary Housing & Residence Life liaison with Facilities Management to support residential facility readiness, preventative maintenance, work order escalation, building inspections, and short- and

long-term facility planning.

25%

Housing Assignments, Occupancy & Special Populations

- Provide strategic oversight for housing applications, assignments, room selection, waitlists, cancellations, room changes, and occupancy management.

- Supervise the Assignments Manager and establish annual timelines and performance expectations.

- Monitor occupancy, vacancies, cancellations, applications, and waitlists and provide regular reports and projections.

- Oversee athletic, special group, Living-Learning Community, early arrival, and other University-designated assignments.

Develop strategies to maximize utilization of residential inventory and ensure accurate, timely, and documented assignment processes.

25%

Housing Technology, Data Systems & System Migration

- Supervise the Housing Data & Systems Manager and provide strategic oversight for housing technology, reporting, data integrity, and system administration.

- Serve as departmental lead for migration from The Housing Director (THD) to StarRez.

- Lead business process mapping, configuration, data conversion, validation, testing, user acceptance testing, implementation, training, and post-launch assessment.

- Coordinate integrations between the housing management system and other University systems.

- Develop system access, data governance, documentation, dashboards, recurring reports, and continuous process automation.

20%

Residential Facilities & Operational Readiness

- Supervise the Residential Facilities Manager and serve as a primary liaison with University Facilities Management.

- Monitor residential facility conditions, work order trends, preventative maintenance needs, recurring concerns, and life-safety issues.

- Establish procedures for escalating high-priority, aging, unresolved, and recurring work orders.

- Coordinate building inspections, readiness assessments, furniture/equipment needs, summer projects, renovations, and capital priorities.

- Coordinate operational responses to significant facility disruptions affecting student housing.

15%

Housing Billing, Audits & Operational Controls

- Provide oversight for housing billing and ensure charges reflect assignments, room types, contract periods, and approved rates.

- Establish recurring housing billing audits and reconciliation processes.

- Reconcile occupancy and assignment records against applicable University student and financial systems.

- Resolve discrepancies involving charges, credits, cancellations, room changes, prorations, and other adjustments.

- Develop internal controls that improve billing accuracy, protect University revenue, and maintain appropriate audit documentation.

15%

Opening, Closing & Departmental Operations

• Supervise the Operations Manager and provide leadership for major departmental operational processes.

• Lead fall opening, spring opening, semester closing, academic breaks, and summer transitions.

• Coordinate room readiness, check-in/check-out, keys/access, facilities preparation, technology, and logistics.

• Coordinate early arrivals, athletic teams, special groups, late stays, and approved populations.

• Develop contingency plans and conduct post-operation assessments to improve future cycles.

Education, Experience, and Licensure, Certification required for entry into position:

Required: Master's degree in Higher Education Administration, Student Affairs, Business Administration, Public Administration, Management,

Property Management, Facilities Management, or a related field. A minimum of three (3) years of professional experience in a university,

commercial, property management, or related professional environment. Demonstrated experience with the implementation, conversion, or migration

of technology or information systems. Strong organizational, project management, analytical, communication, and problem-solving skills with the

ability to manage complex operational processes involving multiple stakeholders.

Preferred: A minimum of three (3) years of full-time professional experience in university housing or residence life. Experience in facilities

management or residential facilities operations. A minimum of two (2) years of supervisory experience. Experience with StarRez, The Housing

Director (THD), or comparable housing/property management systems. Experience with housing assignments, occupancy management, room

selection, billing reconciliation, opening and closing, or special population housing., an

Salary Range: $68,000 - $75,000

Athletics.

Special Instructions:

You will be provided with confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Candidates may show interest by submitting via online, the following:

1. A letter of interest (via cover letter).
2. A current resume (via resume).
3. Completed Application via Workday
4. Transcripts of highest degree conferred (unofficial transcripts accepted, however, official transcripts are required of finalist) (via transcripts).
5. Names and contact information for three job references (include with resume).

Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Workday Human Capital Management System (HCM). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.

Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

Contact Information:

Name: Office of Human Resources

Phone: 757-823-8160

Email: NO EMAILED DOCUMENTS ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Contact Pathways