Associate Director - PMO

<p><span style="font-family:Calibri;font-size:18px;">GEP Worldwide is looking for Associate Director - PMO.<br />A senior operations and transformation leader responsible for enabling the shift of TSO from a linear delivery model to a scalable shared services model. Acts as the strategic execution arm to leadership, owning workforce planning, financial governance, delivery predictability, firm-wide initiatives and data-driven decision-making across a 700+ member global organization.<br /><br /></span></p><p><span style="font-family:Calibri;font-size:18px;"><b>REQUIREMENTS</b></span></p><p><span style="font-family:Calibri;font-size:18px;">• 8+ years of PMO / Operations leadership in large-scale technology or SaaS organizations.</span></p><p><span style="font-family:Calibri;font-size:18px;">• Strong expertise in workforce planning, financial governance, and delivery operations.</span></p><p><span style="font-family:Calibri;font-size:18px;">• Hands-on experience with automation, analytics, dashboards, and governance tooling.</span></p><p><span style="font-family:Calibri;font-size:18px;">• Strong executive communication, stakeholder management, and change leadership.</span></p><p><span style="font-family:Calibri;font-size:18px;">• Proficient in MS Power BI or similar reporting tools</span></p><p><span style="font-family:Calibri;font-size:18px;">• Strong project management and multitasking abilities</span></p><p><span style="font-family:Calibri;font-size:18px;">• Flexibility to work in global timezone with significant overlap with US hours</span><br /><br /></p><p><b><span style="font-family:Calibri;font-size:18px;">KEY RESPONSIBILITIES:</span></b></p><p><b><span style="font-family:Calibri;font-size:18px;">Digital & AI Ops Transformation</span></b></p><p><span style="font-family:Calibri;font-size:18px;">• Enable the transition to a Digital & AI Ops shared services model.</span></p><p><span style="font-family:Calibri;font-size:18px;">• Build PBIs, automations, dashboards, and governance frameworks.</span></p><p><span style="font-family:Calibri;font-size:18px;">• Define and track lead indicators, stage gates, and operational triggers.</span></p><p><span style="font-family:Calibri;font-size:18px;">Workforce Planning & Staffing</span></p><p><span style="font-family:Calibri;font-size:18px;">• Own staffing and resource allocation for a 700+ member TSO workforce.</span></p><p><span style="font-family:Calibri;font-size:18px;">• Manage demand–supply, utilization, and bench; make resourcing decisions</span></p><p><span style="font-family:Calibri;font-size:18px;">with leadership.</span></p><p><span style="font-family:Calibri;font-size:18px;">• Plan short and long-term hiring, including campus hiring; partner closely</span></p><p><span style="font-family:Calibri;font-size:18px;">with the TA team.</span></p><p><span style="font-family:Calibri;font-size:18px;">Financial, Margin & Revenue Governance</span></p><p><span style="font-family:Calibri;font-size:18px;">• Track and report utilization, margins, and productivity by account.</span></p><p><span style="font-family:Calibri;font-size:18px;">• Monitor scope, timelines, risks, upsides, and change requests across SOWs.</span></p><p><span style="font-family:Calibri;font-size:18px;">• Partner with Finance to protect margins and ensure revenue accuracy.</span><br /><b><br /></b></p><p><b><span style="font-family:Calibri;font-size:18px;">Revenue Pipeline & Delivery Oversight</span></b></p><p><span style="font-family:Calibri;font-size:18px;">• Track and report revenue pipeline weekly with the leadership.</span></p><p><span style="font-family:Calibri;font-size:18px;">• Ensure staffing readiness and delivery predictability for the pipeline.</span></p><p><span style="font-family:Calibri;font-size:18px;">Org-wide Initiatives & Continuous Improvement</span></p><p><span style="font-family:Calibri;font-size:18px;">• Lead org-wide initiatives including ER planning, partner enablement, ticket</span></p><p><span style="font-family:Calibri;font-size:18px;">reduction, and margin improvement, etc.,</span></p><p><span style="font-family:Calibri;font-size:18px;">• Drive automation, dashboards, and training programs to improve</span></p><p><span style="font-family:Calibri;font-size:18px;">efficiency.</span></p><p><span style="font-family:Calibri;font-size:18px;">Governance, Reporting & Leadership Enablement</span></p><p><span style="font-family:Calibri;font-size:18px;">• Produce weekly management reports covering staffing, financials, delivery,</span></p><p><span style="font-family:Calibri;font-size:18px;">and risks.</span></p><p><span style="font-family:Calibri;font-size:18px;">• Prepare leadership decks for management reviews and QBRs.</span></p><p><span style="font-family:Calibri;font-size:18px;">• Run account governance calls and ensure action-item closure.</span><br /><br /></p><p><b><span style="font-family:Calibri;font-size:18px;">Customer Success & CSAT</span></b></p><p><span style="font-family:Calibri;font-size:18px;">• Own CSAT survey design, rollout, analysis, and action planning.</span></p><p><span style="font-family:Calibri;font-size:18px;">• Partner with Customer Success on CSAT improvement initiatives</span></p><p><span style="font-family:Calibri;font-size:18px;">Stakeholder & People Leadership</span></p><p><span style="font-family:Calibri;font-size:18px;">• Act as a strategic partner to Business, Customer Success, Finance, HR, and</span></p><p><span style="font-family:Calibri;font-size:18px;">Sales</span></p><p><span style="font-family:Calibri;font-size:18px;">• Manage and mentor a growing team; build capability and ownership</span><br /><br /></p><div style="margin:0px;font-size:16px;border-width:medium medium 1pt;border-style:none none solid;border-color:rgb(183,201,217);padding:0in 0in 6pt;"><p class="MsoNormal" style="margin:12pt 0in 5pt;border-width:medium;border-style:none;padding:0in;"><span style="margin:0px;font-weight:bolder;"><span style="margin:0px;font-size:18px;line-height:14.7px;color:rgb(31,78,121);font-family:Calibri;">WHY GEP?</span></span></p><p style="margin:0px;"></p></div><p class="MsoNormal" style="margin:0px;font-size:16px;"><span style="font-family:Calibri;font-size:18px;">GEP is a ~$500M global technology and consulting firm at the forefront of AI-driven innovation across procurement, supply chain, and enterprise transformation. With a global footprint spanning North America, Europe, Asia-Pacific, and the Middle East, GEP partners with Fortune 500 companies to modernize procurement and supply chain functions through its proprietary AI-powered platform (GEP SMART™), managed services, and strategic consulting. GEP is targeting $1B in revenue over the next 4–5 years — and the legal function is a critical enabler of that growth.</span><br /><br /><span style="font-family:Calibri;font-size:18px;">This is a rare opportunity to lead a world-class legal function at a company at an inflection point. As Associate Director, you will shape the strategy of GEP’s global contracting organization, work on the most sophisticated enterprise deals in the market, and serve as a trusted executive partner to GEP’s senior leadership. GEP offers a collaborative, high-performance environment where exceptional legal leadership is recognized — and where your contributions will have a direct and measurable impact on the firm’s commercial success and AI innovation agenda.</span></p>