Associate Director - Property Management

The Associate Director of Property Management provides strategic leadership and operational oversight of the CCHS multi-family real estate portfolio including properties funded through HUD, LIHTC, USDA Rural Development, and other public or private sources. This role ensures regulatory compliance, financial sustainability, and high-quality housing operations while advancing the organization’s mission to serve low-income individuals, families, and communities.

Responsibilities:

Affordable Housing Operations & Portfolio Oversight

• Provide leadership and oversight for all day-to-day property operations across a multi-site affordable housing portfolio.
• Ensure effective leasing, waitlist management, rent collection, maintenance coordination, and resident relations in compliance with program requirements.
• Establish and maintain consistent policies, procedures, and performance standards across properties.
• Monitor occupancy, turnover, unit readiness, and service delivery to ensure stable operations and positive resident outcomes.
• Ensure timely processing of insurance claims and build-backs with contractors
• Travel frequently throughout the region to each property in the CCHS portfolio for routine and emergency site visits, inspections, and resident meetings, including some evening & weekend hours

Regulatory Compliance

• Ensure full compliance with all applicable affordable housing regulations and funder requirements, including local, state, and federal housing laws
• Oversee and ensure funder compliance with tenant files, lease-ups, income certifications, recertifications, rent calculations, file audits, and data integrity.
• Lead preparation for NSPIRE inspections, state housing agency audits, USDA RD reviews, and funder monitoring.
• Ensure submission of quarterly and annual compliance monitoring and reporting and address findings and corrective actions promptly and effectively.

Financial & Asset Stewardship

• Develop, manage, and monitor annual property operating budgets, rent collections, and occupancy in partnership with Finance and Asset Management.
• Review monthly and quarterly financial statements, variance reports, and cash flow projections.
• Implement expense control strategies while maintaining housing quality and regulatory compliance.
• Support long-term asset preservation and sustainability planning.

Staff Leadership & Organizational Culture

• Directly supervise assigned staff in the areas of property management, compliance, and facilities maintenance.
• Recruit, train, mentor, and evaluate property management staff with an emphasis on compliance excellence and resident service.
• Foster a collaborative, inclusive, and mission-driven culture aligned consistent with CCHS’ values.
• Ensure staff are well-trained in affordable housing regulations, trauma-informed practices, and customer service.

Maintenance, Capital & Physical Asset Coordination

• Collaborate with maintenance leadership to ensure strong preventive maintenance and timely work order completion.
• Oversee routine and periodic maintenance contracts and services
• Coordinate capital improvements and rehabilitation work with Asset Management and Development teams.
• Ensure properties consistently meet health, safety, and habitable standards.

Resident Relations & Mission Alignment

• Promote resident relations in a resident-centered approach that balances regulatory requirements with dignity, respect, and equity.
• Address escalated resident issues, grievances, and reasonable accommodation requests.
• Partner with Resident Services or external providers to support housing stability and community well-being.

Strategic & Cross-Functional Collaboration

• Serve as a member of CCHS Leadership Team to advance the agency’s mission
• Participate in organizational leadership and strategic planning efforts.
• Support lease-up of new affordable housing developments and transitions from construction to operations.
• Provide regular reporting to senior leadership and the Board, including compliance status, operational risks, and performance trends.
• Serve as a knowledgeable internal resource on affordable housing operations and regulations.

Perform other duties as assigned