Associate Director, Software Engineering
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Summary
Leads the modernization of MSD's IT Service Management through AI-driven operations, automation, and process transformation, building an intelligent operating model that connects ServiceNow, Ansible, BigPanda, and observability platforms to improve service reliability, operational efficiency, and employee experience.
Job Description Job Overview The Associate Director, ServiceNow ITSM Transformation & AI Operations will lead the modernization of our Company's IT Service Management capabilities through AI-driven operations, automation, and process transformation. This role is responsible for advancing an intelligent operating model that connects ServiceNow, Ansible, BigPanda, observability platforms, and software development processes to improve service reliability, operational efficiency, and employee exper…