Associate Director - US Retail Operations

Key Responsibilities:

1. Business Strategy and Growth:

- Develop and execute strategic plans to drive growth, profitability, and market expansion within the US retail sector.

- Identify new business opportunities, emerging retail trends, and potential areas for revenue generation.

- Drive business planning, budgeting, forecasting, and performance management.

- Define and monitor key performance indicators (KPIs) to ensure alignment with organizational objectives.

- Lead strategic initiatives to improve market share, customer engagement, and overall business performance.

2. Retail Operations and Performance Management:

- Oversee day-to-day retail business operations, ensuring efficiency, consistency, and compliance with established standards.

- Drive operational excellence through process optimization, standardization, and continuous improvement.

- Monitor sales performance, inventory management, customer experience, and other relevant retail metrics.

- Identify operational challenges and implement scalable solutions to improve productivity and profitability.

- Ensure adherence to applicable US retail regulations, company policies, and industry best practices.

3. Client and Stakeholder Management:

- Build and maintain strong relationships with key retail clients, business partners, vendors, and internal stakeholders.

- Act as a senior point of contact for strategic accounts, escalations, and business-critical issues.

- Lead business reviews, performance discussions, and strategic planning sessions with clients.

- Understand client requirements and translate them into effective business solutions.

- Drive client satisfaction, retention, and long-term partnership development.

4. Leadership and Team Management:

- Lead, mentor, and develop high-performing teams across retail operations and business functions.

- Establish clear objectives, performance expectations, and accountability frameworks.

- Build a collaborative culture focused on innovation, customer centricity, and operational excellence.

- Identify capability gaps and implement training and development initiatives.

- Partner with cross-functional teams, including sales, marketing, supply chain, finance, technology, and customer service.

5. Financial and Commercial Management:

- Own business financial performance, including revenue, operating costs, margins, and profitability.

- Develop annual budgets, financial forecasts, and business plans.

- Analyze financial and operational reports to identify risks, opportunities, and improvement areas.

- Support pricing strategies, contract negotiations, and commercial decision-making.

- Ensure effective resource allocation and achievement of financial targets.

6. Market Intelligence and Innovation:

- Monitor US retail market developments, consumer behavior, competitive dynamics, and emerging technologies.

- Evaluate opportunities in omnichannel retail, e-commerce, digital transformation, and customer experience enhancement.

- Recommend data-driven initiatives to improve business performance and operational efficiency.

- Drive the adoption of relevant tools, technologies, and best practices across retail operations.

7. Governance, Risk, and Compliance:

- Ensure compliance with applicable US federal and state regulations, contractual obligations, and internal policies.

- Identify business, operational, financial, and compliance risks and establish appropriate mitigation plans.

- Maintain effective governance, reporting, documentation, and internal control processes.

- Provide regular updates to senior leadership on business performance, risks, and strategic initiatives.