Associate Engineer (NOC)- Shifter
Summary
Rotating 12-hour shift role monitoring and troubleshooting network infrastructure, handling escalations, and managing security/alarm systems in a Network Operations Centre.
This is a rotating 12 hours shift position. This position is responsible to run day-to-day ground operations of NOC (Network Operations Centre).
Responsibilities :
- Attend to escalations from internal and external stakeholders.
- Attend to 24/7 NOC phoneline and emails.
- Perform network monitoring and fault management.
- Manage network outage notifications to customers.
- Assist with daily SOC (Security Operations Centre) and IT monitoring duties.
- Coordination of operation activities.
- Layer 1 (fibre optic) network analysis and troubleshooting.
- Manage and respond to facility and security alarms.
- Timely response to incidents/ breaches within Central Office.
- Perform any other ad-hoc duties as per assigned by supervisors.
Requirements:
- Min. NITEC or Diploma in any field.
- Able to perform12 hours rotating shift duty.
- No experience needed a son-the-job training will be provided.
- Positive mindset and attitude.
- Possess good communication skills.
- Able to work in a buddy system-oriented environment.
- Willingness to learn.