Associate Experience Manager

An Associate Experience Manager executes the delivery of a user-centered, solution-oriented strategy for end-to-end P&O experiences. The Associate in this role will be responsible for connecting people, process, and technology to strengthen the value proposition (Moments that Matter) for our Associate population.

Key Responsibilities

End-to-End Experience

• Delivers the end-to-end Associate Experience using design thinking and best practices.
• Contributes to a robust Associate Experience listening and measurement plan and resulting roadmap to monitor MGS P&O performance on the Associate promise to all prioritized personas across all prioritized user journeys
• Monitors key end-to-end performance indicators that demonstrate the strategic value of the Associate Experience
• Supports cross-functional and cross-regional adoption of best practices through collaborative relationships within P&O and other areas of Mars (e.g., Digital Technologies).
• Applies up-to-date knowledge of industry trends and market developments; generates new ideas to improve the end-to-end experience for Mars Associates.

Product Ownership

• Creates clear functional requirements informed by a strong understanding of users and technology with a strong bias for simplification and value creation; supports feature development from concept to launch.
• Coordinates across functional areas to ensure a consistent approach to the Associate Experience is applied.
• Supports adoption and satisfaction of diverse, global user community via multiple support channels including user forums and training documentation.
• Adheres to strict standards with regard to data privacy and confidential company information.

Job Specifications/Qualifications

Qualifications

• Bachelor’s degree or equivalent; preferably in human resources, communications, information management, library science, business or a relevant field.
• Two to five years of relevant work experience including HR Portal and/or intranet implementation, particularly employee-facing portal initiatives and communications.

Knowledge / Experience

• Familiarity with P&O processes and practices
• Independent, proactive self-starter who can work with minimal supervision in a fast-paced environment.
• Proven project management and organization skills
• Excellent communication skills with good knowledge of written and spoken English
• Comfortable working across cultures and time zones to get results through project teams in an international operating environment
• Experience on projects requiring change management or transformational process and organization behavior changes
• Strong facilitation skills (preferably in a global context)
• Design Thinking facilitation experience (preferred)
• Multilingual (preferred)

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