Associate Facilities Manager, After Hours

About Leo

Leo is a portfolio of trusted service companies operating under one brand. Our family includes Academy Access Solutions, First Choice Facilities, Caliber, CLM, Impact, and others - all Powered by Leo.

By operating as one team, we invest in our people, systems, and shared ways of working, while continuing to support the local teams and relationships that define our businesses. The result is consistent, reliable service and more opportunity for our people to grow and make an impact.

Description.

This position offers independent contributions to (1) support urgent repair and maintenance needs during afterhours periods—including nights, weekends, holidays, and office closures; (2) coordinate work order dispatching and vendor sourcing for timely resolution of client issues; and (3) assist Facilities Manager I, AH with documentation, client communications, and escalation support. This position works under the direction of Facilities Managers I & II and requires strong organization, communication skills, adaptability, and collaboration across internal teams and vendors.

Job Responsibilities.

• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• Manage client work order verification process according to client service level agreements
• Provide timely price quotes to the Program Manager for approval; follow up with the client after submission.
• Establish and maintain existing vendor relations
• Match and assign the appropriate vendor for the work order
• Ensure the timely dispatch of vendors
• Maintain accurate records of the work orders, invoices, reports, emails, and other correspondence
• ·Collaborate with clients on a national level; communicate status to Program Manager and client to remain on track for each work phase.
• May analyze and resolve client issues and concerns.
• Participants in evaluating and reconciling vendor invoices
• In conjunction with billing, ensure client invoices are accurate.
• Consistently ensure client work orders are completed per their service level agreements.
• Act as the point person for problem resolution and client relations for multiple projects; escalates to Program Manager as necessary.
• Weekend and after-hours follow-up and support for clients as needed.
• Commitment to learning all aspects of the Associate Manager role.
• Other duties as required or assigned.