Associate Fraud & Claims Operations Representative

You will support customers by capturing claim information, researching new and existing claims, providing status updates, investigating account activity, handling claims, answering calls in a call center environment, escalating issues, identifying fraud patterns, reviewing account histories and check images, and following established procedures.

Responsibilities

• Support and capture pertinent customer claim information
• Research new and existing claims
• Provide claim status updates
• Research complex account activity and handle claims
• Answer incoming calls in a call center environment
• Escalate questions and issues
• Identify fraud patterns by reviewing account history and comparing check images
• Follow all procedural steps

Requirements

• 6+ months of customer service support experience
• Ability to identify fraud patterns
• Ability to review account history and compare check images
• Ability to follow procedures
• Flexibility to work rotational weekend shifts
• Availability for US shifts