Associate IPS Investigation Specialist (34634)

Job Summary

The Associate IPS Investigation Specialist will primarily deal with building competence in the daily tasks of an IPS Investigation Specialist I, with the intention of advancing to IPS Investigation Specialist I within a reasonable amount of the time. This position is primarily responsible for supporting the investigation of customer complaints (411s) related to IPS (Individual Patient Solutions) medical devices, operating within a regulated quality system environment. The employee will perform foundational investigative tasks in compliance with applicable regulatory requirements. The employee is expected to collaborate cross-functionally, including with Sales and Engineering teams, and to develop the skills necessary to take on increasingly independent investigative responsibilities over time.

Essential Functions, Duties, and Responsibilities

• Learn and demonstrate the ability to review and analyze customer complaints pertaining to IPS.
• Learn and demonstrate the ability to assist in day-to-day IPS complaint processing including intake, feedback review, dimensional analysis (3D scanning) of returned IPS products, and data logging.
• Learn and demonstrate the ability to assist teams with IPS complaint-related data requests.
• Learn and demonstrate the ability to assist Systems Engineering team in other related investigative duties.
• Learn and demonstrate the ability to coordinate with sales representatives to gather information necessary for complaint investigations.
• Learn and demonstrate the ability to assist with various related controlled documentation.
• Learn and demonstrate the ability to perform other related duties as assigned.