Associate Laboratory Integrations Solutions Engineer
Sagis Diagnostics is an entirely physician-led sub-specialty pathology group supported by a CAP-accredited histology lab located in the heart of Houston, Texas. Led by a team of board-certified pathologists, our lab is at the forefront of diagnostic science. We offer the highest quality services to physicians, physician groups, ambulatory surgery centers, and hospitals.
One of our many strengths is we develop strong collaborative relationships with each of our referring physicians by offering accurate, prompt, and clear diagnoses in a personal and customized manner.
JOB SUMMARY
The Associate Laboratory Integrations Solutions Engineer is part of the LIS team responsible for the continuous support, optimization, and enhancement of laboratory information systems and client interface integrations. This role serves as a client-facing technical resource focused on troubleshooting and interface support. The Associate Laboratory Integrations Solutions Engineer collaborates with internal teams, vendors, and clients to identify issues, implement solutions, and improve overall system user experience.
This position is also responsible for managing and resolving interface-related support tickets through the Zoho ticketing system, ensuring timely communication, issue resolution, and customer satisfaction.
JOB RESPONSIBILITIES
Integration Support & Implementation
- Manage HL7/XML integration projects between laboratory information systems, integration vendors, client EHRs, and other connected platforms
- Monitor and troubleshoot orders/results interfaces and system connectivity issues
- Manage, track, and resolve interface problem tickets while maintaining accurate documentation and communication throughout the ticket lifecycle
- Maintain accurate records of interface configurations, client environments, and integration specifications
- Develop familiarity with client EHR/EMR platforms including eClinicalWorks, Modernizing Medicine, EZDERM, Nextech, and NextGen
Integration Configuration, Validation & Testing
- Configure compendiums, file transfers, and orders/results platforms
- Perform testing and validation of interfaces and workflows
- Document validation results and assist with implementation and transition activities for laboratory systems and processes
- Other related tasks and duties as assigned
Client-Facing Technical Support & Problem Solving
- Collaborate with the LIS team, Sales, and Client Services to support seamless client onboarding and handoffs
- Serve as a client-facing technical resource to troubleshoot and resolve interface, workflow, and system-related issues
- Communicate effectively with clients, vendors, and internal stakeholders to identify root causes and deliver timely solutions
- Provide exceptional customer service while managing multiple priorities, escalations, and support requests
Learning & Development
- Actively develop knowledge of HL7 messaging standards, laboratory workflows, and EHR interoperability best practices
- Shadow senior engineers during technical discovery calls, pre-sales engagements, and complex implementation projects
- Complete assigned training on Sagis LIS platforms, integration tooling, and healthcare IT fundamentals
KNOWLEDGE / SKILLS / ABILITIES
- Working knowledge of laboratory operations and workflows
- Understanding of HL7 interfaces, orders/results, and workflows
- Proficient in test compendium management and code mapping between systems
- Intermediate to advanced understanding of laboratory information system functionality
- Strong analytical, troubleshooting, and client-facing problem-solving skills
- Ability to manage multiple support tickets, projects, and priorities simultaneously
- Strong communication and customer service skills with the ability to work effectively with clients, vendors, and internal teams
- Experience utilizing ticketing systems
- Experience in project management systems
- Adaptable, detail-oriented, organized, and self-motivated
- Quickly masters new concepts and processes
- Ability to work independently and collaboratively in a team environment