freehire launches on Product Hunt on 26 August.

Follow →

Compass

Discussion

Associate Manager, Agent Experience

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Associate Manager on the Agent Experience team at Compass, you will oversee the agent experience by leading a collaborative cross-departmental team providing best-in-class agent support. As an in-house brand ambassador, you will work with regional and market-based leaders of our talented teams including sales managers, marketing strategists, product engineers, and real estate experts to anticipate agents’ needs and create innovative solutions. You will assist in ensuring our offices run smoothly and are well kept. You will ensure that your team is delivering a great customer experience via agent onboarding, delivering on marketing requests, product trainings and more. You’ll develop a nuanced understanding of agents’ businesses and operational needs and will work closely with senior Compass leadership to continuously improve our agent resources and offerings.

Please note: This role is 100% in office in Los Angeles, CA.

At Compass You Will:

  • Coach, train and lead a team of Agent Experience Managers & Agent Experience Coordinators
  • Assist in office management needs by being the escalation point for your team of Agent Experience Coordinators manning the front desks
  • Own the market-level new agent orientation experience, ensuring the team is executing comprehensive preparation to deliver a smooth transition experience, and setting the bar high for the agent experience at Compass
  • Own Compass product and program adoption goals, diagnosing if regional go-to-market plans are effective and adjusting/iterating where necessary
  • Responsible for ensuring OCRs & KPIs are met for the direct reports you oversee
  • Manage and create operational process and efficiency from conception through implementation and ongoing facilitation
  • Ensure that the team provides exceptional marketing support to the customers & ensure AEMs have the proper training to be successful
  • Partner with Director of Operations and senior Compass leadership to monitor agent satisfaction and organizational OCRs
  • Build strong relationships with agents to act as a point of escalation and thought partner
  • Master best practices and drive change management in partnership with multiple departments
  • Assist with prioritization of projects, onboardings, and initiatives
  • Build robust training materials for new hires to ensure successful integration into compass.
  • Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

  • B.A. or B.S. degree
  • 3-5 years in client success or relationship management
  • 1-2 years of team management experience
  • Experience with Zendesk and Salesforce offerings
  • Impeccable attention to operational detail and problem-solving skills
  • Team player adept at collaborating with others
  • Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision
  • Continuous desire to improve existing processes and develop creative solutions
  • Exceptional written and verbal communication
  • 1-2 years experience in real estate brokerage industry or technology a plus

Compensation:

The salary pay range for this position is $90,000-$100,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice

Show

What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • LinkedIn Profile optional
  • Website optional
  • How did you hear about this job?
  • What is your preferred name?
  • Are you legally authorized to work in the United States for Compass? choose one
  • Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Compass in the United States? choose one
  • If yes, what kind of sponsorship will you require? choose one
  • Are you currently employed by PwC? choose one
  • If yes, please provide dates of employment. written answer
  • Have you ever been employed by PwC? choose one
  • If yes, have you ever worked on the audit of Compass? written answer
  • Are you subject to any non-solicit restrictions? choose one
  • Are you subject to any non-compete restrictions? choose one
  • What are your compensation expectations for this role? optional
  • What is your highest level of degree attained? choose one
  • What is your desired start date (i.e. two weeks notice)?
  • While not required for most corporate staff positions, do you have prior brokerage experience? choose one
  • If yes, how many years? choose any
  • If yes, in what role? choose one
  • Are you currently a Licensed Real Estate Salesperson? choose one
  • If you are a Licensed Real Estate Salesperson, where do you hang your license? optional
  • Are you currently engaged in any additional employment or business activities that could create a conflict of interest and divide your loyalty between Compass and your personal interests (e.g., board of director service, outside employment or contracting, investments with suppliers, business partners, or competitors, etc.)? choose one
  • If yes, do you plan to continue to engage in these activities if hired by Compass? Depending on the activity, clearance may be required. choose one · optional
  • Do you have any personal or familial relationships with a current Compass employee or Compass agent? If yes, please provide the full name of the individual.

See also

14,516 jobs
Remote Worldwide jobs
37,331 jobs
JavaScript jobs
54,834 jobs
TypeScript jobs
141,978 jobs
Python jobs
45,878 jobs
React jobs
6,352 jobs
Go jobs
216,809 jobs
Senior-Level jobs
25,197 jobs
Backend jobs
11,495 jobs
Frontend jobs
100,682 jobs
AWS jobs

Tailor your CV for this role?

We couldn't check your fit for this role — add a CV to your profile to see it next time.

A new version of freehire is available