associate manager, Chicago Reserve Roastery

Now Brewing - associate manager, Mixology Bar, Chicago Roastery! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee, but that also brought a feeling of connection.

We are known for developing extraordinary leaders who share this passion, guided by service to others. As a place for community, gathering, and dynamic shared experiences, Starbucks Reserve & Roastery is the ultimately reflection of the Starbucks brand. Reserve & Roastery celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve Stores and Reserve Kitchens across the US.

The associate manager is a hands-on manager in training role, allowing partners to develop and prepare for retail store leadership. This role will work closely with other leaders to develop an understanding of how the Starbucks Reserve retail business operates and learn what it means to lead and manage with operational excellence. The associate manager will be introduced to multiple areas of the store’s business, with most of their time learning how to lead a team within a specific zone within the location. This role will drive customer experience and business results by developing a high performing team.

Responsibilities and essential job functions include but are not limited to the following\:

Leadership

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
• Provides leadership and supervision to partners for all aspects of each shift worked
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to established standards and to set a positive example for the store team
• Role models a passion for service, operational excellence, coffee curiosity, and innovation while leading and inspiring partners to deliver the Roastery & Reserve Experience
• Delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations with input and guidance from store manager. Provides coaching and direction to the store team to achieve operational goals.
• Acts as a coach to partners by using discretion in assessing performance, providing feedback and coaching to improve partner performance, and effectively communicates development successes and opportunities to store manager(s)
• Implements and communicates plans to store team in order to meet operational and organizational objectives
• Constantly scans and assesses store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Communicates ideas to the operations manager(s) for broader areas of improvement.
• Provides input to the operations manager(s) regarding standards gaps and opportunities to achieve operational and team goals
• Applies operational excellence tools (I.e. Operations Manager Approach and supporting tools) to identify and solve store and zone problems appropriately
• Responds to immediate store and zone needs by utilizing appropriate resources.
• Supports store operations by recognizing and reinforcing individual and team accomplishments through existing organizational tools
• Engages in conversation with customers to understand their experience and adjust as needed in the moment, identifying trends to continuously improve through awareness, empathy and action
  

Planning and Execution

• Works with operations manager(s) to help inform and develop strategic and operational plans for the store team, managing execution, and measuring results
• Responsible for managing business operations in assigned operational zones.
• Provides input into store staffing levels and decisions to ensure appropriate staffing and scheduling, to maximize partner development, and to deliver the optimal experience for both partners and customers
• Utilizes existing tools to identify and prioritize communications with the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations across all of the zones
• Communicates clearly, concisely and accurately in order to ensure understanding
• Communicates regularly with store leadership team (including peers, operations managers, senior operations manager and specialist team) about operational and partner observations, challenges, concerns, insights, and suggestions
• Communicates and behaves in a way that promotes a unified store management team
• Supports operations manager(s) in implementing company programs by working directly with shift team to execute action plans that meet operational and company objectives
  

Business Requirements

• Develops understanding of all operational tools, systems and processes to plan for and achieve operational excellence in the store
• Communicates observations, actions, outcomes, and follow-up items to operations manager(s), specialist(s), senior operations manager and associate manager peers on a regular basis
• Develops and maintains positive relationships with associate manager peers by understanding and addressing individual motivation, cultural nuances, needs and concerns
• Ensures partners adhere to operational compliance requirements
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs to recognize partners
• Develops effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected
• Maintains regular and consistent attendance and punctuality