Associate Manager Client Success

Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

Client Success Manager

We are seeking a highly-motivated, engaged Client Success Manager to join the o9 Solutions team. In this role, we are looking for an energetic and engaged leader who can proactively build relationships with the clients, identify, and mitigate risk, and expand product adoption. The right candidate will be adept at managing multiple priorities, without sacrifice, to proactive customer delight in a fast-paced, dynamic environment.

What You'll Do...

• Responsible for effectively developing and strategically managing customer accounts in Japan for post-go-live services.

• Co-working with other regions of CS organizations in order to provide sufficient support to customer accounts .

• Co-working with other teams (delivery, sales, presales etc.) in Japan in order to provide sufficient support to customer accounts.

• Primary focus on generating sustainable, repeatable, and long-term customer revenue through the delivery of exemplary support service to customer accounts.

• Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads, and validating the e2e workflows.

• Achieve agreed on performance levels in line with customer requirements and the functional SLAs.

• Handle assignment and monitoring of tasks to customer success managers (CSMs) and support consultants (functional and technical).

• Identify any design issues in the existing setup and coordinate with CSMs, functional and technical support consultants to drive for resolution.

• Maintain a repository of all project-related documents for use throughout the project, for historical reference, training, and audits.

• Work with the R&D team to drive enhancements in the product.

• Responsible for hiring and strengthening the team to build and structure local Customer Success organization fit for Japan needs

What You'll Have...

• Education :

• Bachelor’s or higher degree in Computer Science, Data Analytics, Supply Chain Management or related Degree

• Experience:

• 10 or more years of consulting, professional services, implementation, customer success management, or account management experience
  Integration/ETL/SSIS experience is a plus.

• Experience in planning applications like Kinaxis, Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, Oracle SCM

• Skills:

• Exemplary communication skills and strong business acumen to understand corporate strategy and present actionable findings to management
  Business level English, Native level Korean required

• Characteristics:

• Ability to build credibility and collaborate with internal stakeholders and external partners

• Demonstrated success in a fast-paced, high-workload environment

• Able to work well autonomously and as part of a cohesive team.

• We really value team spirit:

• Transparency and frequent communication is key. At o9, this is not limited by hierarchy, distance, or function

What We'll Do For You...

• Competitive salary

• Tech tools: Complementary PC laptop.

• Flat organization: With a very strong entrepreneurial culture (and no corporate politics).

• Support network: Work with a team you can learn from and every day.

• Diversity: We pride ourselves on our international working environment.

More about us…

At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.

With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.

o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!