Associate Manager, Commercial Training

Job Summary

The incumbent will develop training programs, with collaboration with relevant stakeholders, for our Sales Representatives and Clinical Specialists to develop and upskill their competencies.

This role will involve in planning of short, medium and long term training strategies, assessing gaps and developing various training modules to cater for needs of the sales force to ensure technical competencies are aligned with customers’ expectations.

Principal Duties & Responsibilities

Training/Performance Assessment (90%)

1. Formulate various training modules for CSs and Sales Reps.
2. Conduct training needs analysis and monitor effectiveness of training programs.
3. Ensure delivery of training to all new hires before being allowed onto the field.
4. Formulate formal assessment after each module to maintain stringent standards.

Technical Learning & Skill Development (10%)

1. Actively participate in training/ workshops and review appropriate surgical techniques.
2. Study relevant clinical articles & data to build knowledge base and provide relevant advice to team members.

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

Expected Areas of Competence

• Excellent coaching and communication skills, both written and verbal.
• Strong analytical, planning, organizing, problem solving/negotiating abilities.
• High focus on processes, organized and meticulous.
• Ability to work in a team-based environment.
• Strong focus on excellent customer service, desire to acquire knowledge and a drive to succeed.
• Track record in adult training and training program development is advantageous.
• Ability to conduct training.
• Experience in Operating Theatre.

Education/Experience Requirements

• Degree or Diploma in Life Science/Science and Nursing Certificate
• Min 5 years’ experience in medical devices to hospital or nursing background with experience in operating theatre
• Sound knowledge of Operating Theatre procedures, with case support experiences will be added advantage

Travel Expectations

• When require, 10-20%