Associate Manager, KYC

We are looking for specialists for the VKYC Team. As a specialist, your primary responsibility will entail completing video KYC to our customers and you will continuously look for outstanding and exciting ways to improve their experience.

In this role, you will provide support to complete the Video KYC.

Responsibilities:

• Act with integrity & think customer-first in every interaction

• Handle cases which involves video calling

• Follow specified process guidelines defined for the process

• Build customer trust through their interaction

• Ability to meet hourly & daily productivity goals

• Leverage internal processes and resources to drive resolution

• Recommend process improvement

• Have excellent written and verbal communications

• Have good learnability

• Be an active listener and deal well with objection

• Have strong customer orientation and ability to adapt/respond to different scenarios

• Be a team player, flexible and open to feedback

• Ability to multitask, prioritize, and manage time effectively

• Should be able to speak in English and Hindi

• Education: (10+2) is Mandatory

• 0 - 1 years of work experience in a customer facing role

• Multilingual skills (spoken + written) in South Indian languages are preferred

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

Life at PhonePe

PhonePe in the news