Associate Manager / Manager - IT Operations & Infrastructure
Posted Updated
Summary
Leads day-to-day IT operations for the company's Mumbai offices: L2 user support, asset lifecycle, helpdesk, and a team of 4-5 support engineers. Core stack is Microsoft 365/Intune/Entra ID on Windows, plus LAN/WAN/VPN and firewall administration, endpoint security, backup/DR, CCTV, and IT audit compliance support.
Key Responsibilities
IT Operations & User Support
- Provide L2 support for hardware, software, and network-related issues.
- Manage IT assets, laptop allocation, and inventory records.
- Support onboarding and offboarding activities.
- Ensure timely closure of helpdesk tickets.
- Manage and lead a team of 4-5 IT support and infrastructure engineers.
- Maintain IT asset inventory and lifecycle management
Microsoft 365 & Intune
- Administer Microsoft 365 users and licenses.
- Manage Intune enrolled devices and compliance policies.
- Deploy applications and security updates through Intune.
- Support Teams, OneDrive, SharePoint, and Outlook.
Network & Firewall Infrastructure
- Monitor LAN, WAN, Wi-Fi, VPN, and Internet connectivity.
- Coordinate with network and ISP vendors for issue resolution.
- Support firewall administration and policy management.
- Maintain network documentation.
Security & Antivirus
- Monitor antivirus and endpoint security status.
- Assist in vulnerability remediation and patch management.
- Support MFA and user access management.
Backup & Disaster Recovery
- Monitor daily backup jobs.
- Coordinate restoration testing and backup verification.
- Maintain backup reports and records.
- Maintain backup retention and compliance requirements.
CCTV & Physical Security
- Coordinate CCTV operations and maintenance.
- Support office IT infrastructure and security systems.
IT Compliance Support
- Maintain IT documentation and asset registers.
- Support internal and external IT audits.
- Assist in policy reviews and compliance requirements.
Vendor Coordination
- Coordinate with vendors for hardware procurement and support.
- Track AMC and warranty renewals.
Required Skills
- Microsoft 365 Administration
- Microsoft Intune
- Entra ID (Azure AD)
- Windows Administration
- Networking (DNS, DHCP, VPN)
- Firewall Knowledge (Sophos Preferred)
- Antivirus & Endpoint Security
- Backup Management
- IT Asset Management
- Basic IT Audit & Compliance Understanding
- Good troubleshooting skills