Associate Manager - Supplier Management & Commercial Insights
Working Location: Kai Tak office
Employment Duration: Permanent
Responsibilities
Drive standard non-software renewals and commercial workstreams, including option assessment, stakeholder alignment and recommendation development
Support the governance and performance management of Professional Services and Near-shore Development Centre (NDC) suppliers by driving supplier utilisation reviews, vendor selection, onboarding/offboarding processes, SLA tracking, and cost avoidance initiatives to ensure effective supplier delivery and commercial value
Support major service renewal preparation, such as Device-as-a-Service (DaaS), by consolidating requirements, service evidence, user feedback, demand assumptions and operational risks
Monitor spend, analysis demand trends and delivery performance, identifying opportunities to drive budget discipline, optimise expenditure and maximise commercial value
Drive automation in process, reporting and data-quality improvements to strengthen operational efficiency, governance and transparency
Coordinate monthly Digital Opex forecasting, budget tracking, reconciliation and risk/opportunity management activities
Explore and consolidate market intelligence and provide relevant insights on supplier trends, commercial models, pricing benchmarks and emerging market developments to support strategic decision-making
Manage supplier performance review activities, including service issue follow-up, risk mitigation and continuous improvement actions
Prepare presentation materials, analysis and action tracking for benchmarking, business-case reviews and commercial improvement initiatives
Requirements
Bachelor's degree in Business Management, Commercial, Information Technology, or a related field
At least 5 years of experience in supplier management, commercial management, procurement, finance, contract management or technology operations
Excellent understanding of supplier and contract management, including SLA tracking, performance review, renewal support and risk follow-up
Experience in process improvement and applying AI tools to automate and streamline workflows, enhance reporting and operational efficiency, and support requirements gathering, data quality, governance and user adoption
Strong stakeholder management and influencing skills, with the ability to build alignment across stakeholders effectively, and constructively challenge senior stakeholders where appropriate to achieve desired business outcomes
Proactive and accountable working style, with good judgment to follow established processes, governance requirements and approval protocols