Associate Network And Security Engineer
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Summary
Associate-level network and security engineer on an Infrastructure & Security Operations team: configuring routers, switches, firewalls and wireless gear, monitoring network performance, providing L1/L2 support for network/security incidents, and managing tickets in ITSM. Core tech: Cisco/Juniper, TCP/IP, LAN/WAN, VPN, firewalls.
Job Overview
We are seeking an Associate Network and Security Engineer to join an Infrastructure and Security Operations team. The ideal candidate will have a foundational understanding of networking and security technologies, with an interest in developing hands-on experience in network infrastructure, troubleshooting and security operations.
Key Responsibilities
- Assist with configuring, installing and maintaining network infrastructure, including routers, switches, firewalls and wireless technologies.
- Monitor network performance, identify alerts and assist with resolving connectivity and security-related issues.
- Provide first- and second-level technical support for network and security incidents.
- Troubleshoot basic LAN/WAN, routing, switching, VPN and wireless connectivity issues.
- Assist with firewall configurations, security updates, patches and system upgrades.
- Log, categorise, prioritise and manage incidents and service requests in ITSM platforms.
- Escalate complex technical issues to senior engineers and ensure timely follow-up.
- Maintain accurate technical documentation and update incident records.
- Participate in scheduled maintenance, monitoring and proactive problem management.
- Work collaboratively with internal teams to ensure service quality and customer satisfaction.
Requirements & Technical Skills
- 1–3 years of experience in networking, infrastructure or IT support.
- Basic understanding of networking concepts, including TCP/IP, LAN/WAN, routing and switching.
- Familiarity with Cisco or Juniper networking technologies.
- Basic knowledge of firewalls, VPNs and network security concepts.
- Understanding of wireless networking and network monitoring tools.
- Exposure to troubleshooting network connectivity and infrastructure issues.
- Good analytical and problem-solving skills.
- Strong communication skills and willingness to learn.
Desirable
- CCNA or other relevant networking certifications.
- Exposure to Fortinet, Palo Alto or Cisco security technologies.
- Basic understanding of SD-WAN and cloud networking.
- Familiarity with tools such as Wireshark, SolarWinds or Nagios.