Associate Network Engineer - Operations (Cluster Office)

Company description:

Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore.

Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together with us at www.synapxe.sg

Job description:

Position Overview

The Associate Network Engineer supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. He/She leads high impact projects, prioritises and assigns tasks to ensure that team's resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. He/She identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes. Able to anticipate internal and/or external business challenges and/or regulatory issues; recommends improvements. Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

Applies a critical and analytical approach to resolving technical problems. Works well with the team and is able to guide them to ensure infrastructure projects are well implemented.

Role & Responsibilities

Project Management

• Lead end-to-end delivery of network infrastructure and transformation projects, from initiation, planning, design, implementation, testing, and operational handover.
• Manage project scope, schedule, budget, resources, risks, issues, and dependencies to ensure successful delivery.
• Coordinate cross-functional teams, including network engineers, cybersecurity, infrastructure, application teams, business stakeholders, and vendors.
• Drive network modernization initiatives such as LAN/WAN refresh, SD-WAN deployment, wireless upgrades, data center migration, and cloud connectivity.
• Manage vendor procurement, contract negotiations, project governance, and stakeholder communications.
• Oversee testing, migration, cutover, and post-implementation support to minimize business disruption.

Network Operations (BAU)

• Manage daily network operations to ensure high availability, performance, reliability, and security of enterprise network services.
• Oversee incident, problem, change, and service request management in accordance with ITIL best practices and service level agreements (SLAs).
• Lead operational teams and vendors in monitoring, troubleshooting, escalation management, and root cause analysis.
• Drive capacity planning, service improvement initiatives, operational readiness, and technology lifecycle management.
• Ensure compliance with security policies, regulatory requirements, and operational standards.
• Manage operational governance, KPI/SLA reporting, stakeholder engagement, and continuous service optimization.

Requirements

• Bachelor in Computer Engineering or equivalent
• Minimum of 5-7 years of hands‑on experience in network operation support and network project management
• Minimum CCNA certified
• CCNP certification preferred; CCIE certification will be a strong added advantage
• Hands-on experience with Cisco, Aruba, Huawei or equivalent technologies
• Proven hands‑on experience in implementing, operating, and troubleshooting Cisco ACI (Application Centric Infrastructure) environments
• Strong operational and troubleshooting experience supporting LAN/WAN networks, including MPLS architectures
• Hands‑on experience with Network Access Control (NAC) solutions (e.g., authentication, authorization, policy enforcement) will be an added advantage
• Exposure to enterprise wireless networking technologies is an added advantage
• Comfortable to commit 24/7 standby
• Able to travel to differnt PHI sites among the cluster
• 2 years contract

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