Associate Network Engineer - Ops Support (Ref 26569)

Responsibilities

• Support technical system analysis to determine the extent to which solutions perform “as required” to ensure that future solutions meet anticipated demand

• Support the design and implementation of infrastructure solutions that adhere to current architecture standards

• Lead the design installations, system migration and integration

• Lead the testing and handover of implemented infrastructure solution

• Support delivery of optimal infrastructure operations

• Create documents on administration, installation, configuration and troubleshooting

• Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment

• Support the development of report on infrastructure capabilities and limitations

• Perform activities related to ongoing maintenance of network infrastructure

• Assist with the implementation of agreed infrastructure changes and maintenance routines

• Develop report on performance and availability of infrastructure systems by review of service uptime, utilisation, throughput etc.

• Perform ongoing tuning and optimisation of network infrastructure hardware and software components such as updates and upgrades

• Participate in infrastructure development activities

• Assist with infrastructure testing and implementation

• Gather performance and data usage statistics for capacity planning and reporting

• Assist with piloting of new tools, technologies, and/or processes

• Support problem/issue identification and resolution

• Escalate problems/issues

• Support simulation of user problems to resolve operating difficulties

• Diagnose problem source through discussions with users

• Recommend system modifications to reduce user problems

• Support planned maintenance events, system backup processes and disaster recovery drills

• Support implementation of preventive solutions

• Manage vendors & external parties to ensure deliveries & SLA

Requirements

• Bachelor in Computer Engineering or equivalent with 3 years experience in Network Adminstration, IT network infrastructure, monitor network performance and incident management

• Minimum CCNA, CCNP preferred.

• ITIL v3 / 4 certified

• Strong Stakeholder and Vendor management

• Experience supporting tech refresh or new facilities implementation will be added advantage

• Strong understanding of Network Technologies both in Wired and Wireless

• Experience in Network Products like Cisco Switches, NAC, WLC and F5

• Able to support 24/7 standby

Licence no: 12C6060