Associate NOC Support Engineer

As a Associate NOC Support Engineer, you will support the engineering and operations teams in monitoring, maintaining, and optimizing the performance of ExpressVPN’s global network. This role is ideal for early-career professionals passionate about networking technologies, cloud infrastructure, and cybersecurity principles. You will gain hands-on experience with real-world systems and tools that power an international VPN service.

Key Responsibilities

• Assist in monitoring network health, performance, and availability across ExpressVPN’s global infrastructure.
• Respond to alerts and assist in identifying, troubleshooting, and resolving network incidents.
• Collaborate with senior engineers to document standard operating procedures (SOPs) and incident playbooks.
• Participate in on-call rotations and contribute to after-hours incident response as needed.

Qualifications

Education & Experience

• Diploma or bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Network Engineering, or a related field.

Technical Skills

• Good understanding of networking concepts.
• Familiarity with network monitoring tools (e.g., Nagios, Zabbix, Grafana) or willingness to learn.
• Comfortable working with Linux/Unix systems.
• Exposure to cloud environments (AWS or GCP) is desirable.
  
  

Soft Skills

• Strong analytical and problem-solving mindset.
• Excellent verbal and written communication skills.
• Ability to work well in a team and manage multiple tasks simultaneously.
• Eagerness to learn in a fast-paced, dynamic environment.

What You’ll Gain

• Hands-on experience with global network operations for a high-performance distributed service.
• Mentorship from experienced network and systems engineers.
• Exposure to industry-leading tools and technologies in network monitoring and cloud infrastructure.
• Career growth opportunities within ExpressVPN’s technical organization.