Associate Operations Business Analyst - Surety (Hybrid)

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

Who we are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We are seeking an Operations Business Analyst to support operational business functions through process analysis, reporting, documentation, and continuous improvement initiatives. This role serves as a liaison between operations teams and business partners, helping to identify opportunities to improve efficiency, streamline workflows, and enhance service delivery.

The Surety Associate Ops Business Analyst serves a support role in the administration of the surety-backed letters of credit product, working closely with Surety leaders, Legal, Underwriting, and Intact’s banking partners to facilitate execution of the required instruments.

The ideal candidate is highly organized, detail-oriented, and able to analyze operational data to support decision-making. This position is business-focused and does not require advanced technical or programming skills.

Key Responsibilities

• Analyze operational processes and identify opportunities for improvement.
• Partner with operational leaders to gather business requirements and document procedures.
• Create and maintain process documentation, workflow diagrams, and desktop procedures.
• Develop, track, and report on operational metrics and key performance indicators (KPIs).
• Prepare reports, presentations, and summaries for management review.
• Support departmental projects and process improvement initiatives.
• Assist with testing and validation of operational system enhancements and business changes.
• Research and resolve operational issues by collaborating with business partners.
• Facilitate meetings, document action items, and follow up on deliverables.
• Maintain data accuracy and support audits, compliance reviews, and quality initiatives.
• Provide recommendations based on data analysis and operational trends.

Required

• Bachelor's degree in Business, Finance, Operations, Management, or a related field, or equivalent work experience.
• 2-5 years of experience in business analysis, operations, project coordination, or a related role.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
• Experience creating reports, documentation, and process maps.
• Strong organizational skills with the ability to manage multiple priorities.

Preferred

• Experience supporting insurance, financial services, or similar operational environments.
• Knowledge of process improvement methodologies such as Lean or continuous improvement principles.
• Experience with reporting tools such as Power BI.
• Project coordination or project management experience.

Key Competencies

• Process Improvement
• Business Analysis
• Operational Excellence
• Data Analysis and Reporting
• Documentation Management
• Stakeholder Collaboration
• Problem Solving
• Communication and Presentation Skills
• Attention to Detail
• Customer Focus

What Success Looks Like

• Identifies and implements process improvements that increase efficiency and reduce errors.
• Delivers accurate and timely reporting to support business decisions.
• Maintains clear and comprehensive operational documentation.
• Builds strong partnerships across operational teams and business stakeholders.
• Supports projects and initiatives that improve the overall customer and employee experience

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $62,000 - $72,000, based on the factors aforementioned. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.

Why choose Intact

We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity: Founded in our values, we see diversity as a strength and aspire to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time: What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.

#LI-US

#LI-DA1

#LI-HYBRID