Associate Operations Manager - IT Service Desk (With Joining Bonus*)

We’re Hiring: Associate Operations Manager – IT Service Desk

Work Where People Matter

At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here

• Growth you can see – promotions and career paths await

• Learning that sticks – trainings to sharpen your skills

• A workplace that cares – inclusive, supportive, and people-first

• Health coverage you can count on

• Rewards when you refer friends to join the team

Your Day-to-Day

• Implement and oversee the quality of deliverables while managing team relationships to ensure exceptional performance

• Lead and deliver complex client engagements, identifying, designing, and implementing creative business solutions

• Provide excellent customer service and assess client needs

• Participate in the development and presentation of proposals for business development

• Balance stakeholder needs and ensure achievement of shared goals

• Establish operational objectives and work plans, delegate assignments to Team Leads, and conduct regular meetings to improve productivity, product knowledge, and customer satisfaction

• Analyze performance trends, recommend process improvements, and drive resolution

• Collaborate with support groups to identify process gaps and implement action plans

• Perform other tasks assigned by the immediate reporting manager

What We’re Looking For

• Bachelor’s Degree in any discipline, with at least 3 years of experience in IT Infrastructure Management/Support or Enterprise Service Desk environments

• 2+ years of Manager-level team leadership experience is highly preferred; experienced Supervisors are also encouraged to apply

• ITIL certification or similar technical certification preferred but not required

• Strong knowledge of ITSM processes

• Lean Six Sigma Green Belt training/certification or equivalent is a significant advantage

• Proficiency in Excel, quality tools, data analysis, and reporting

• Excellent stakeholder management and communication skills

• Willingness to work on a 24/7 shifting schedule, including holidays, weekends, and rest days, depending on business needs

• Must be amenable to full onsite work in Eastwood, Quezon City

About Tech Mahindra Philippines

We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.

Your Next Move

If you’re ready for a role where you can grow, make a difference, and enjoy the ride — we’d love to meet you. Apply today and let’s get started.

*Note: Joining bonus, if applicable, is subject to management approval and company policies. The amount may vary based on qualifications, experience, and business requirements.