Associate Product Manager at Corporate IT&IS
Posted Updated
Summary
Associate Product Manager supporting Kompas Gramedia's MyValue loyalty app and Corcomm websites: drafting PRDs and user stories, triaging operational issues for stakeholders and merchants, joining sprint planning and UAT, tracking loyalty metrics with SQL and analytics tools, and using AI tools to automate workflows.
Job Description
- Requirements & Product Documentation: Assist Product Manager in translating business requirements into detailed PRDs (Product Requirement Documents), user stories, acceptance criteria, and process flows for MyValue (Mobile App, Web App, CMS) and Corcomm products (kompasgramedia . com & bentarabudaya . com).
- Operational Support & Triage: Act as the primary point of contact for day-to-day operational requests, issue triage, and troubleshooting support for internal business stakeholders and merchant partners.
- Sprint & Product Execution: Collaborate closely with cross-functional teams (Tech, QA, UI/UX, Marketing, Customer Service) during sprint planning, daily standups, User Acceptance Testing (UAT), and feature rollouts.
- Product Analytics & Monitoring: Monitor product performance metrics and track key loyalty indicators (active users, point accumulation & redemption, voucher conversions) using product analytics tools or SQL.
- Product Discovery & Continuous Improvement: Explore, benchmark, and propose feature enhancements to improve user engagement, platform stability, and overall user experience for MyValue and Corcomm products.
- AI & Workflow Automation: Utilize AI tools and prompt engineering (e.g. Claude, ChatGPT, AI Agents) to automate daily operational tasks, streamline product documentation (PRD/User Story generation), and optimize cross-functional workflows.
- Bachelor degree or equivalent (all majors) from reputable universities.
- Experienced in Product Management, Product Operations, or Business Analysis (Fresh graduates with product internship experience are encouraged to apply).
- Proven ability to create detailed PRDs, User Stories, Acceptance Criteria, and workflow diagrams.
- Hands-on experience with Agile/Scrum tools (Jira, Confluence, Figma).
- Practical skills in SQL and product analytics (Metabase, Google Analytics, Postman) to support data querying and issue triage.
- Basic knowledge of digital loyalty ecosystem workflows (e-vouchers, point redemption, POS/PMS integrations).
- Excellent written and oral communication skills to manage cross-functional stakeholders.
- Strong analytical capability, high attention to detail, and ability to handle operational requests under pressure.
- Knowledge in leveraging AI tools (e.g., ChatGPT, Claude, Prompt Engineering, or AI Agents) for workflow automation, PRD drafting, operational task efficiency, or knowledge management.