Associate Product Manager - Financial Management

BS&A Software

Hybrid — Bath, MI Headquarters | Full Time | Early Career | Up to 20% Travel

About the Role

This role is designed to grow. You'll start with the tactical heartbeat of the Financial Management product

line — backlog ownership, sprint execution, customer issue triage, and release communication — and ramp

into full product lifecycle ownership, including partnering on product strategy and roadmap direction. You'll

work in close partnership with product leadership as a genuine collaborator rather than a task-taker, with a

clear development path toward Product Manager.

Our product development process incorporates AI tools throughout the SDLC, from accelerating

requirements, design, and specification drafting through to documentation, data analysis, and reporting. We

expect this role to be an eager, curious participant in that workflow.

What You'll Do

Customer Discovery and Market Insight

• Talk directly to municipal finance staff — customer calls, user group sessions, site visits, sales demos,

and beta programs — to understand how the work actually gets done and how we can help

• Use product analytics (Pendo) to understand adoption, friction, and where capability is going unused

• Track the competitive and market landscape — what other ERP vendors are shipping, and where the

expectations of municipal finance teams are moving

• Synthesize signal from support tickets, sales conversations, and customer feedback into clear,

evidence-backed problem statements and solutions

Backlog and Sprint Execution

• Own and groom the Financial Management backlog — refine incoming requests, break work into

deliverable increments, and keep priority unambiguous

• Write user stories, acceptance criteria, and functional specifications that engineering can build from

without guesswork

• Partner with engineering and QA through sprint planning, refinement, review, and retrospective; keep

the team unblocked and answer scope questions in-sprint

• Track sprint health — scope changes, mid-sprint additions, and carryover — and surface the trade-offs

behind them

Customer Issue Triage

• Serve as first-pass triage for customer-reported issues and defects: reproduce, assess accounting and

operational impact, and set priority

• Partner with Support, Customer Success, and Implementation on escalations, workarounds, and

customer commitments

• Monitor backlog health and turnaround trends, and identify recurring patterns that point to deeper

product problems worth solving properly

Internal Stakeholder Engagement

• Build durable working relationships across Support, Sales, Implementation, and Customer Success to

understand their needs, friction points, and what they're hearing from customers

• Align stakeholders on priorities — explain what's in flight, what changed, and the reasoning behind

trade-offs, and carry their input back into prioritization decisions

• Represent internal stakeholder needs in backlog and roadmap discussions, weighing them against

customer demand and engineering capacity

• Supply product context for release communication, marketing newsletters, and training material so

customer-facing teams can speak accurately about what shipped and why it matters

Growth into Full Product Lifecycle Ownership

• Partner on Financial Management product strategy and roadmap, taking ownership of an expanding

share over time

• Build the business case for product investments, including market sizing, competitive context, and

expected customer outcomes

• Represent Financial Management in cross-product and platform initiatives such as integrations and

reporting

• Develop into a recognized internal authority on the Financial Management product line and the municipal

finance domain