(Associate) Product Manager

▍Key Responsibilities

Enterprise Implementation & Customer Requirements
-Lead the translation of complex enterprise customer requirements into scalable product solutions—partnering closely with Sales and Customer Success during pre- and post-sale phases
-Go beyond surface-level requests by deeply understanding the true underlying needs—consistently asking“why”to uncover root problems and business intent
-Evaluate and make sound product decisions on customization vs. core product development, balancing customer urgency with long-term scalability and maintainability
-Define clear solution approaches, requirements, and trade-offs that align customer outcomes with GoFreight's product strategy and architecture
-Ensure successful implementation by aligning Engineering, Design, and customer-facing teams—driving clarity, speed, and quality in delivery
-Capture learnings from enterprise implementations to inform roadmap evolution, strengthen product-market fit, and reduce future customization needs

Product Strategy & Ownership
-Define the long-term product vision and strategy for a major product vertical (e.g., Ocean Export) or horizontal solution (e.g., Customs, Warehousing)
-Translate business needs, customer insights, and market dynamics into a compelling roadmap
-Champion product thinking across the company and influence cross-functional decisions

Execution & Delivery
-Own the full product lifecycle: ideation, requirements, execution, release, and iteration
-Lead sprint planning, cross-functional alignment, and ensure timely delivery of high-quality features
-Proactively identify and resolve bottlenecks to ship at high velocity and quality

Customer & Market Insight
-Deeply understand customer workflows through interviews, usage data, shadowing, and competitive research
-Prioritize features based on impact, effort, and strategic alignment
-Collaborate closely with Sales, CS, and Marketing to validate problems and test solutions early

Metrics-Driven Decision Making
-Define success metrics and track adoption, engagement, and business impact post-launch
-Use data and qualitative feedback to iterate on existing features and influence roadmap decisions

Cross-Functional Leadership
-Align Engineering, Design, and Go-to-Market teams around shared goals and timelines
-Communicate clearly across teams and levels—from executive updates to release notes
-Mentor junior PMs or contribute to improving team process, documentation, and onboarding

▍Qualifications

-2+ years of product management experience, including 2+ years managing SaaS products end-to-end
-Bachelor's degree in Accounting, Finance, or a related field with work experience in accounting, auditing, or financial systems. Experience in an accounting firm (e.g., audit or advisory) is highly valued
-Strong understanding of accounting and financial workflows (e.g., invoicing, billing, A/R, A/P, reconciliation, and revenue recognition), with the ability to translate operational and financial processes into scalable software solutions
-Proven success owning a product area with measurable business outcomes
-Strong communication and leadership skills; able to influence without authority
-Experience in vertical SaaS or logistics is a strong plus
-Data-driven mindset with hands-on experience using product analytics tools

▍You'll Thrive at GoFreight If You:

-Are passionate about solving complex problems in a global, operationally intensive industry
-Are a strategic thinker with a bias for action and delivery
-Are excited to mentor others and help scale product excellence
-Embody our core values: Customer Success, Growth Mindset, Grit Over Prestige, Accountability, Collaboration with Empathy, and Progress Over Perfection