Associate Product Manager (Hybrid)

Are you looking to join a team where “corporate values” aren’t just words on the website but instead are the genuine beliefs of the team? Where the people are smart, hardworking, fun, and loving? A place where the talk is walked?

That’s Kasasa! There are 4 values that define our company culture – Interdependence, Empowered Ownership, Badassitude, and Love – Together these values form THE PATCH. Elevate is the wrapper around the whole Patch reminding us to seek the “highest form” of our values.

If you feel that our company values align with your own, please apply! If you don’t, we encourage you to find a company whose values do!

Our values are a living commitment to one another. It defines everything we do, including how we build products, serve our clients, plan for the future, and work together. It is our uncompromising promise to one another, our communities, and our clients.
• Interdependence - Only team wins count. I take responsibility for my team’s success. My Team is Kasasa. I hold my shield for all of us.
• Empowered Ownership - I know my goals. If they’re to be, it’s up to me.
• Badassitude - I am passionate about what I do because I understand why it matters. I will courageously face challenges, seeing each one as a steppingstone toward growth.
• Love - We boldly bring love to the workplace and the world.
• ELEVATE - I CREATE THE HIGHER POSSIBILITY.

ONLY THE BADASS NEED APPLY!
We’re looking for much more than qualified applicants! We’re looking for people who “relentlessly give a sh!t” (Or “RGAS” for short; this is a component of our Badassitude value)! e want individuals who will courageously face challenges. We don’t settle for good enough. At Kasasa, we have the determination, grit, and hustle to create excellence.

Kasasa’s mission is to inspire and elevate community financial institutions to be the source for love and financial wellbeing in their communities. Kasasa employees (Spartans) are passionately dedicated to this mission and lead the way – sharing our “love” with the world – through our words and actions – via community service and outreach. Expect to get involved and make an impact if you expect to be a Spartan.

As Spartans once did, we stand together and inspire others to join us in our mission. Stronger together and united by core values, we are more than a team. We are a Phalanx!

The purpose of this position description is to serve as a general summary and overview of the major duties and responsibilities of the job. It is not intended to represent the entirety of the job, nor is it intended to be all-inclusive. Therefore, the position may be required or requested to perform for Kasasa other work duties not specifically listed herein. Management reserves the right to modify, defer, or rescind this position description at any time, with or without prior notice.

Role Overview

• Infuses the Patch Values into your work ethic, every day and every interaction
• Work with senior product managers to achieve annual in-market goals and business plans and work cross-functionally with internal teams to hit release dates.
• Translate business and user needs into clear documentation, including use cases, process flows, requirements, acceptance criteria, test scenarios, and edge cases.
• Assist in managing a product through the product development life cycle (e.g. product launches, including Sales readiness activities and post-launch efforts).
• Execute hands-on functional, regression, exploratory, and user-acceptance testing under the guidance of Product and Engineering.
• Participate in the leadership of cross-functional teams to resolve problems and implement improvements.
• Reproduce reported issues by following documented steps, testing relevant scenarios, and collecting useful evidence such as screenshots, timestamps, error messages, API request/response details, and other information needed to triage issues.
• Validate defect fixes and completed features in appropriate environments, perform regression checks, and communicate results and risks during the release process.
• Assist Product Owners in the process of breaking down requirements into Epics and User Stories, backlog management and prioritization of feature development.
• Support Sales and Account Management with product knowledge and technical expertise.
• Work with client-facing teams to identify and execute opportunities that increase product penetration including the creation of presentations, case studies, website content, and white papers.
• Research and analyze market trends, new technologies, and competitors to identify product gaps and identify opportunities.
• Identify repetitive manual work that may be improved through automation and help document the desired workflows.
• Serve as ‘product expert’ – respond to product and technical questions, including participation in sales and client calls/visits.
• Provide general product support as needed, including ad-hoc research, documentation, testing, meeting prep, and follow-up tasks.
• Other duties as assigned.

• Bachelor’s degree or 3+ years of work experience in a financial or technical role
• Ability to analyze business or technical problems to guide software development
• Proven history of quick-thinking and decision-making capabilities
• Strong written and verbal communication skills and ability to make presentations.
• Ability to collaborate effectively with technical and non-technical team and explain technical issues at an audience-appropriate level
• Ability to effectively balance multiple projects and tasks simultaneously
• Strong analytical, problem solving and research skills
• Ability to understand and communicate technical issues at a high level
• Interest in using automation, AI-assisted tools, and other emerging technologies to improve testing, analysis, documentation, and team efficiency, with the ability to judge results and use those tools responsibly
• Must be legally allowed to work in the U.S.
• Kasasa values the importance of flexibility and collaboration. We offer a hybrid work model where you'll join us in the office for at least three full workdays each week, allowing for meaningful in-person connections and teamwork. The remaining two days offer the option to work remotely, providing you with the balance and autonomy to excel in your role.
• You will be asked to participate in culture-related meetings, activities, and events. We firmly believe that building culture and teamwork in a company requires extra intentionality, and thus your participation and engagement isn’t just encouraged - it is required and part of your role responsibilities.