Associate Product Manager (M1)

At ClassLink, we believe learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That’s why we build secure, intuitive tools that empower more than 26 million students and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning.

We’re not just building tools, we’re building what’s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators lead with confidence and students thrive in and out of the classroom every day.

Our team is driven by purpose and grounded in three core values:

• Strive to Grow - always learning, improving, and innovating.
• Deliver Worthwhile Experiences - for our users, our partners, and each other.
• Contribute with Heart - putting people first in everything we do.

These values shape how we work, innovate, and support the communities we serve. If you’re ready to do work that makes a real difference, and grow alongside a team that values collaboration, support, and continuous improvement. ClassLink is the place for you.

The Associate Product Manager supports the planning, development, and delivery of customer-focused products while building foundational product management expertise. Working closely with Product Managers and cross-functional teams, this role helps translate customer needs and business goals into well-defined product requirements, supports Agile delivery, and contributes to product discovery, backlog refinement, and feature prioritization. As part of an AI-first product organization, the Associate Product Manager leverages AI-powered tools to enhance research, analysis, documentation, and decision-making while developing strong product judgment. This role requires curiosity, analytical thinking, collaboration, and a passion for delivering high-quality products that improve customer outcomes.

Product Strategy & Vision

• Support Product Managers in defining product vision, roadmap priorities, and feature requirements by gathering information and documenting product decisions.
• Assist with backlog refinement by writing user stories, acceptance criteria, and supporting prioritization activities.
• Analyze customer needs, business objectives, and product strategy to support informed product decisions while developing product management expertise.

Accountability & Results

• Support product discovery, requirements gathering, and Agile planning activities under the guidance of Product Managers.
• Participate in sprint planning, backlog refinement, product demonstrations, and release activities to ensure successful delivery.
• Support feature validation through testing, pilot programs, and user feedback, documenting findings and recommending improvements that enhance product quality.

Operational Excellence

• Gather and organize customer feedback, market research, competitive intelligence, and product usage data
• Utilize AI-powered tools to summarize research findings, identify emerging trends, and support product analysis.
• Monitor product metrics and customer feedback to identify opportunities for product improvements.

Collaboration & Communication

• Partner with Engineering, Design, Quality Engineering, and Product teams to clarify requirements and support successful product delivery.
• Communicate product updates, documentation, research findings, and customer insights clearly to cross-functional stakeholders.
• Contribute to a collaborative product culture by sharing knowledge, asking thoughtful questions, and supporting continuous improvement across product teams.

People Leadership & Talent Development

• Lead and support the Engineering Lead(s) assigned to the product area under the guidance of a Senior Product Manager, establishing clear priorities and fostering collaboration to support successful product delivery.
• Provide regular feedback, coaching, and performance support that encourages professional growth, accountability, and continuous improvement within the assigned engineering team.
• Build productive working relationships founded on trust, communication, and shared ownership while developing foundational people leadership skills.
• Participate in performance management, talent development, and leadership activities with guidance from senior Product Management leaders to strengthen management capabilities.
• Foster a collaborative, customer-focused team environment that encourages learning, innovation, and delivery excellence.

This role is 100% remote eligible, with quarterly strategy meetings that are in-person.

NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as assigned to meet the ongoing needs of the organization.