Associate Product Officer – Liabilities

RESPONSIBILITIES:

1. New products / projects management:

• To represent Products in new project enhancements

1. Support Function:

• Support frontline on daily business queries and achieving product and business development objectives by helping the Head of Department / Unit in managing the existing and new products.

• Handling of all day-to-day product related tasks along with Product Manager.

• Support Head of Department / Unit in coordination with supporting departments (with Sharia, Legal, and ITD, ICD, ORM and Marketing departments) to ensure smooth functioning of products and processes.

• Coordinate with Marketing for any campaigns related to any products and management of Product collaterals e.g., FAQs, Website update, Digital Marketing etc.

• Prepare/Provide Monthly MIS reporting on products to stay updated and track product achievement, competition review and market research.

• Follow-up on monthly tracking reports received from ACE and ITD

1. Products and Business Development/Management:

• Assist the Head of Department / Unit in design, development, and enhancement of products to ensure that they are in line with the market needs.

• Provide inputs and market insights to Head of Department / Unit and recommend changes which are commercially viable that meets the market demand and external business partners.

• Revamp, repackage and update terms and conditions for all Products offers.

• Managing products related complaints and inquiries received through Customer Experience and Complaints teams and provide a solution to address the issue.

1. Perform any other product development and management responsibilities entrusted by Bank’s management from time to time.

• Prepare detailed competition scan and of new products being offered by other banks under Products.

  • Prepare and renew product programs on a yearly basis that are aligned with the business goals.

  • Prepare project plans and ensure timely implementation of new initiatives.

  • Timely completion of all tasks & filing / record keeping of all material.

  • Timely and error free responses to all Product related complaints and enquiries.

  • Follow-up with Branches / Network on any exceptions

  • Prepare and provide Product Related training

  • Project involvement (first point of contact) in all Product related enhancements

  • Delivery of all items per year Department / Unit Score Card / Objectives

  • Timely and accurate update of Product related collateral, terms and conditions and other support processes.

  • Assist the Line manager in implementing new product proposals and align policies procedures and process flow in coordination with Sharia, Legal, and ITD, ICD, ORM and Marketing departments.

  • Propose and manage product communication in line with the Bank’s standard of communication through all the delivery channels.

  • Initiate new processes and review of existing processes and enhancements by liaising and following up with other support departments to get the products approved and implemented.

  • Regularly review all products on ADIB website, ATL/BTL Marketing content and update any changes i.e. leaflets, Flyers, outdoors Ads and Newspaper Ads.

  • Launch on-going training programs for frontline officers.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• Basic MS office skills.
• Knowledge of UAE Banking market and competition offering
• Basics of project management
• Knowledge of Islamic Banking is preferred