Associate Program Manager

About the job

WorldStrides is the global leader in educational travel and experiential learning. The company was founded over 50 years ago and has grown to provide a wide range of programs for more than 550,000 students annually from more than 5,000 K12 schools and universities to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences

Role Summary

The Associate Program Manager is responsible for program planning, implementing, execution and supervising the on-site experience and staff members. The role involves direct communication with internal staff, management of seasonal staff, a close attention to detail and an ability to make and support business decisions confidently. The Associate Program Manager is responsible for streamlining communication between program teams, staff, vendors, and clients. The position will report to a Program Manager.

Key Characteristics

• Participate in the development of program curriculum, training, and student materials in accordance with program objectives while maintaining focus on the student experience.

• Plan and execute assigned programs

• Serve as a liaison for vendors, residential, and meeting facility services; develop and review BEOs, rooming assignments, and student rosters.

• Maintain curriculum supply inventory and storage; manage ordering process and maintenance of equipment.

• Analyze program performance using student and parent assessment data.

• Conduct seasonal instructional and support staff interviews; participate in hiring decision and placement discussions.

• Supervise and evaluate assigned team of seasonal instructional and support staff, including conducting performance evaluations.

• Prepare status updates or reports for manager as appropriate.

• Provide support on other projects and tasks as requested by department management.

• Demonstrate sound decision-making and problem-solving skills for field-based situations (staff management, student issues, weather/event alterations, customer escalations, etc.)

• Conduct staff meetings for the seasonal instructional and support staff during the program.

• Represent the organization in a professional manner to various audiences (participants, parents, vendors, speakers, supporting organizations, etc.).

• Evaluate the quality of performance of assigned seasonal staff members; provide feedback and coaching to team members

• Monitor student experiences throughout programs including assisting students with questions, concerns, and coordinating accommodations.

• Ability to travel and be away from home for extended periods from June thru August.

What's in it for you?

• Fun & driven environment

• Excellent medical, dental, and vision coverage, life and disability insurance, and 401K match.

• 25 days of PTO with an annual incremental increase to 28 days over your first 3 years of service, 10 paid floating holidays, 4 mental health days, and 8 paid volunteer hours.

• Tuition reimbursement up to $5,250 annually or $1,000 towards professional certification annually.

• Opportunities for paid travel.

• Flexible work schedule providing on-site, remote, and virtual office opportunities.

• Encouraged participation in our Employee Resource Groups and Diversity, Equity & Inclusion council.

At WorldStrides, the experience is everything. By joining our team you help provide moments that delight and open up the world of learning. Our team is truly passionate about making each experience a once in a lifetime opportunity for each traveler that is easy to manage from A to Z. Each journey is different, which is why we offer a broad range of experiential learning programs for groups and individuals of all ages throughout their lifelong learning journey.

If we’ve learned anything over this last year, it’s that being able to experience different places and things while interacting with new people is imperative to not only personal growth but also to general well-being. So, let’s get out there–together. To learn more about our brand, our mission and our commitment to health and safety, please visit our website at www.worldstrides.com.

Members of our team are able to take advantage of our generous paid-time off (PTO) policy, comprehensive insurance plans (medical, dental, vision and more), flexible spending accounts, paid parental and care giver leave, a casual work environment and a flexible work policy with several options to meet both your professional and personal needs. In addition, we offer travel perks on our products.

As an Equal Opportunity Employer, WorldStrides` is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.