Associate Provider Network Manager

Associate Provider Network Manager (Must reside in Florida)

Help Build a Stronger Dental Network That Improves Access to Care for Thousands of Members

At Liberty Dental Plan, we're committed to connecting members with quality dental care through strong provider partnerships and exceptional service. We're looking for an organized, relationship-focused Associate Provider Network Manager to help grow, maintain, and support our provider network while ensuring providers have the resources and guidance they need to succeed.

This is an exciting opportunity for a dental industry professional who enjoys building relationships, coordinating complex processes, and working collaboratively across teams to make a meaningful impact on provider and member experiences.

About the Role

As an Associate Provider Network Manager, you will assist with provider recruitment, contracting, credentialing support, network maintenance, and provider education. You will partner closely with internal teams and dental offices to ensure the provider network remains compliant, accurate, and positioned to meet member access standards.

This is a remote position; however, candidates must reside in Florida. Travel of up to 25% may be required for provider visits, meetings, and network support activities.

What You'll Do

• Support the recruitment of general dentists and specialists to strengthen provider networks and meet organizational goals.
• Assist with network analysis to identify recruitment needs and ensure network adequacy.
• Develop and maintain positive relationships with dental providers and office staff.
• Review contracting and credentialing packets for completeness and accuracy.
• Collect and organize provider documentation required for onboarding and credentialing processes.
• Coordinate with providers and internal teams to resolve provider and member-related issues.
• Educate providers on Liberty Dental Plan policies, procedures, and compliance requirements.
• Conduct provider orientations and ongoing provider outreach.
• Verify and maintain provider directory information, including office demographics, schedules, locations, and operating hours.
• Support annual provider attestation and compliance activities.
• Process provider and facility updates in a timely manner.
• Conduct provider service calls and site visits as needed.
• Collaborate with cross-functional teams to support provider network operations and service excellence.
• Perform additional duties and special projects as assigned.

What You'll Bring

Required Qualifications

• High school diploma or GED.
• Minimum of 2 years of experience supporting provider networks, dental offices, managed healthcare, insurance operations, or related healthcare sales environments.
• Experience working with Dental PPO and/or DHMO networks.
• Strong knowledge of dental terminology and dental office operations.
• Excellent verbal and written communication skills.
• Strong customer service, relationship-building, and organizational skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to identify issues, conduct research, and follow through to resolution.
• Valid driver's license, reliable transportation, and proof of insurance meeting company requirements.

Preferred Qualifications

• Associate degree in a related field.
• Background as a dental hygienist, dental assistant, office manager, or other dental practice professional.
• Experience with provider credentialing, contracting, claims, or provider relations.
• Experience with Medicaid dental networks.
• Bilingual communication skills.
• Previous experience working for a dental insurance carrier or managed care organization.

Why Join Liberty Dental Plan?

• Play a key role in expanding access to quality dental care.
• Build meaningful partnerships with providers throughout your territory.
• Gain exposure to provider recruitment, contracting, credentialing, compliance, and network operations.
• Collaborate with experienced teams across Provider Operations, Provider Data Management, Credentialing, and Provider Relations.
• Enjoy a remote work environment with opportunities for field engagement and professional growth.
• Join an organization focused on service, collaboration, and continuous improvement.

Success in This Role

The ideal candidate is highly organized, relationship-driven, and comfortable managing multiple priorities in a fast-paced environment. You enjoy working with dental professionals, solving problems, maintaining accurate documentation, and providing outstanding support to both providers and internal partners. You bring a strong understanding of the dental industry and take pride in delivering excellent service while helping maintain a high-quality provider network.

Ready to Make an Impact?

If you're passionate about the dental industry, enjoy building professional relationships, and want to contribute to a growing provider network that supports quality care, we encourage you to apply today and become part of the Liberty Dental Plan team.