Associate Relationship Manager - Affluent_AFFLUENT_0832_0871_1005424

ARM - Affluent

Position Grade

Deputy Manager (M2) / Manager (M3)

• Handle Personalized Service Requests of Affluent (Solitaire) Customers and Deliver TAT.
• Ensure Strict Adherence to Regulatory Requirements for Affluent Customer Segment.
• Coordinate with Internal Teams – CPC / RPC / Investment Desks for Execution of Service Requests of Affluent Customers.
• Manage Complaints and Ensure Resolution within TAT.
• Ensure Higher Customer Wallet Share through Service to Sales Cross-Sell and Deepening of Banking Relationship.
• Deliver Performance on Service-Quality Scorecard
• Visit Customers for Service Related and Profilers.

• Excellent written and oral communication skills
• Excellent Communication Skills with Customer Service Orientation.
• Courteous, Patient and Polite.
• Team Player.
• Knowledge of Microsoft Excel.
• Understanding of Banking Norms and Processes.