Associate Robotic Automation Engineer - UK

Associate Robotic Automation Engineer

POSITION OVERVIEW

HighRes is seeking an Associate Robotic Automation Engineer in Manchester, UK to join our Lab Automation engineering team. This role combines technical expertise with exceptional customer service to deliver seamless laboratory automation solutions. Reporting to the Automation Engineering Manager, European Operations, you will configure, deploy, and support robotic systems while serving as a trusted advisor to our life sciences clients across Europe and beyond.

This is an exciting opportunity for a technically curious professional who thrives at the intersection of robotics, software, and customer success. You will work cross-functionally with internal teams and directly with clients to ensure our automation platforms exceed expectations from initial deployment through ongoing support. The ideal candidate is someone who can grow with the company and take on additional responsibilities over time.

RESPONSIBILITIES

Technical Delivery:

• Configure and deploy laboratory automation solutions, including robotic arms, scheduling software, and integrated devices
• Execute Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)
• Troubleshoot field issues in collaboration with engineering, software, and support teams
• Configure relational databases for laboratory scheduling applications
• Maintain deployment documentation and drive process improvements
• Diagnose and resolve technical challenges in deployed systems

Customer Success:

• Serve as the professional face of HighRes during on-site client engagements
• Deliver comprehensive training on robotic systems ranging from single arms to room-scale platforms
• Build trusted client relationships by understanding workflows and anticipating needs
• Translate technical concepts into clear language for diverse audiences
• Maintain responsive, professional communication throughout the customer journey