Associate Sales Operations Analyst
Posted Updated
- Responsible for the end-to-end invoicing process in Brazil, including invoices for equipment, consumables, spare parts, services, loans, contracts, and other billing transactions.
- Ensure timely and accurate invoice issuance, in compliance with internal procedures, customer requirements, and applicable tax regulations.
- Monitor the billing process from order readiness through invoice issuance, proactively identifying and addressing potential issues that may impact billing, revenue recognition, or customer delivery.
- Investigate and resolve invoice rejections, tax inconsistencies, data discrepancies, system errors, and other exceptions affecting the billing process.
- Take ownership of billing issues from identification through resolution, coordinating with the appropriate internal teams and ensuring proper follow-up and closure.
- Work closely with Customer Care, Finance, Tax, Logistics, Sales, IT, and other stakeholders to resolve complex billing issues and improve process efficiency.
- Act as a key point of contact for customers regarding billing-related inquiries, discrepancies, invoice corrections, and documentation requirements.
- Prepare correction letters and other billing-related documentation, ensuring compliance with customer and regulatory requirements.
- Upload invoices and supporting documents to customer portals, ensuring accuracy and adherence to specific customer requirements and deadlines.
- Maintain and validate customer master data and billing information, ensuring data accuracy and consistency across systems.
- Monitor changes in Brazilian tax legislation and support the implementation and adaptation of billing processes, particularly in relation to the ongoing Tax Reform.
- Analyze recurring billing issues, identify root causes, and recommend process improvements to prevent recurrence and reduce operational risks.
- Support the implementation of new billing and tax requirements, working collaboratively with cross-functional teams to ensure operational readiness.
- Maintain appropriate controls and documentation for billing activities, ensuring traceability and compliance with internal processes.
- Serve as an operational reference for Brazil Billing, supporting the resolution of complex cases and contributing to continuous process improvement.